Chipotle Mexican Grill
Mexican Restaurant
$
3.2
(133)
The restaurant faces significant challenges with consistency in service and food quality, causing some customers to believe it strays from the authentic Mexican dining experience associated with its brand. While the food can be good when prepared well, issues with cleanliness and portion sizes are common complaints that need addressing.
Closed · opens 10:45 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (509) 606-4389
Address: 9926 W Sunset Hwy Suite 100, Spokane, WA 99224, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I visited Chipotle for the first time last week, hoping to try their burrito bowl. When I walked into the establishment, I was impressed by how tidy it was. However, as soon as I approached the counter, everything took an eternity. The server seemed to be confused about ingredients, and when I finally got my order, they forgot to put guacamole in. The food was decent, and I appreciate their diverse options, but the service could greatly improve! " (*Curated Review*)
" I ordered catering from Chipotle for an office lunch, and while the coordination was somewhat messy, the food itself was a hit! Everyone loved the burritos and bowls, though I was disappointed to learn they had run out of tortillas by the time I went to pick them up. The staff did apologize and worked to get a solution, but it further added to my frustration. Overall, taste was great, but logistics need improvement. " (*Curated Review*)
" I used to love Chipotle, but this location has really gone downhill. The last few times I visited, the counters were messy and the food didn’t taste fresh. I ordered a burrito, and the rice was undercooked. While the staff was polite, the slow service made me feel overlooked. I don’t think I’ll return anytime soon unless there’s a serious improvement in the quality. " (*Curated Review*)
" Decent Chipotle experience. I can’t complain too much on cleanliness or service during my visit. The burritos were sizable and really filled me up. However, the taste could have been a little more flavorful; I’ve definitely had better at other Chipotle locations. Hoping my next trip is even better! " (*Curated Review*)
" I have been a fan of Chipotle for many years, but I must say, the recent experiences at this location have not met my expectations. I frequently order the barbacoa burrito, but the last one I had was tough and overcooked. It’s disappointing since I've always enjoyed the flavor and freshness. I hope they can get back to their usual standards. " (*Curated Review*)
Archived Reviews (108)
" This Chipotle seems to be understaffed or the team is not well-coordinated. I’ve ordered here multiple times, and there are always long waits when I arrive, even if I order ahead. Last time, I didn't receive my dipping sauces. The food tastes great, definitely, but they need to enhance their efficiency. " (*Curated Review*)
" I had one of my worst dining experiences right here. My food was cold, and I felt that the service was very inattentive. I was ignored while trying to ask a question about something on the menu, which made me feel unwelcome. The cleanliness of the restaurant was also poor. If this continues, I won't be returning even though I enjoy Chipotle's menu elsewhere. " (*Curated Review*)
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