Chipotle Mexican Grill
Mexican Restaurant
$
3.1
(203)
Unclaimed
Chipotle Mexican Grill aims to deliver a quick and customizable dining experience with a menu featuring authentic Mexican flavors. However, many customers express concerns over food quality, service inconsistencies, and portion sizes that do not match the prices charged, detracting from the overall experience.
Open until 10:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (203) 586-4079
Address: 100 Main St N, Southbury, CT 06488, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I can't believe how bad my recent experience was at this Chipotle location. From the moment I walked in, I was faced with a dirty floor and unkempt tables. I decided to leave without ordering after waiting for some time and observing how the staff fussed about without any sense of urgency. Public places should be clean, and there was no evidence of any cleaning taking place. No thank you! I won't be returning to this one! " (*Curated Review*)
" This Chipotle has definitely become my go-to spot for a quick and satisfying meal! I love the ability to customize my burrito just how I like it. Every time I come in, the staff has been friendly and accommodating; they really make you feel welcome. I often get the steak burrito with black beans and extra veggies, and I haven't had any issues with the freshness of the food. It’s also nice that they usually have everything in stock. I’ve been to other locations that run out frequently, but not here! Highly recommend it if you're in the area. " (*Curated Review*)
" For a fast-casual restaurant, Chipotle usually hits the spot. However, my last experience left much to be desired. I ordered online and still had to wait an extra 20 minutes when I arrived to pick it up. The staff seemed distracted and unorganized, which is unfortunate. The food itself, once I received it, was decent, but the portions felt quite skimpy for the price I paid. Not sure if I’d choose this location again based on this experience alone. " (*Curated Review*)
" I have to say, my experience at Chipotle was quite disappointing. I love their food generally, but this location left much to be desired. I ordered a burrito bowl, expecting my usual generous portions of chicken and toppings, but was shocked to find that it barely had enough rice to fill my bowl. The service wasn't great either; the staff seemed disinterested and rushed me through my order. What's more, there was hardly any atmosphere in the restaurant, making for a rather uncomfortable meal. I might try another location next time. " (*Curated Review*)
" I recently visited Chipotle for the first time, and I was looking forward to enjoying a meal filled with authentic Mexican flavors. Unfortunately, that’s not what I got. The service was incredibly slow, and it seemed like no one was paying attention to the customers waiting to order. Once I finally received my food, I couldn’t believe how small the portions were. I paid $12 for a bowl that looked more like a kid’s meal! The atmosphere wasn't great either; the tables and floors were sticky and unkempt. Perhaps I will give them another chance someday, but for now, I am less than impressed. " (*Curated Review*)
Archived Reviews (164)
" If you're looking for fast and customizable, Chipotle is still a solid choice—at least most times. I had a pretty good meal yesterday, although the portions left something to be desired. I asked for extra steak and received mere slivers instead. The environment was slightly chaotic, but the staff did their best to keep things moving along. It's a hit-or-miss experience, but I still enjoy it from time to time. " (*Curated Review*)
" My experience at this Chipotle was surprisingly satisfying! The chicken in my burrito was flavorful, and the guacamole was incredibly fresh. Although the lines were long due to the lunch rush, the staff was efficient in making sure everyone was served quickly. The only downside was that the eatery could use more frequent cleaning, as some tables were sticky. Overall, we left with full stomachs and happy faces. After such a good experience, I will definitely be coming back for more. " (*Curated Review*)
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