El Pollo Loco
Mexican Restaurant
$
4.0
(733)
El Pollo Loco provides a variety of chicken-based offerings with mostly authentic flavors. Customers tend to appreciate the grilled chicken and traditional Mexican flavors, but there are frequent complaints about service inconsistency and portion sizes, particularly for higher-priced items.
Closed · opens 9:30 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (818) 846-4022
Address: 521 N 1st St, Burbank, CA 91502, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" This El Pollo Loco location has a lot of potential! The food is hearty and just what you'd expect from a fast-casual joint. I had a chicken bowl and the flavors were incredibly authentic. On the other hand, my experience was muted due to their slow service. They seem to struggle during busy hours, which is a bit frustrating. All in all, I think it’s worth a visit because the flavor does shine through. " (*Curated Review*)
" Just went to El Pollo Loco and, wow, what a whirlwind of an experience! The food was good—grilled chicken was on point. However, they need to sort out their service. I felt like I was waiting forever to get my order placed, and then another long wait for food. The ambiance also didn't feel clean, which was a turn-off while I ate. I would love to give this place another shot, but they need some improvements. " (*Curated Review*)
" Every time I come here, I get the same delicious chicken with their homemade salsas. The atmosphere was a bit crowded during lunch hours, but it adds to the lively feeling. The only downside is that the staff seems to be a bit disorganized at times, as they misplaced my order on my last visit. Thankfully, the manager resolved it swiftly. I love the food; it’s authentic and flavorful, just need to improve on service consistency. " (*Curated Review*)
" I cannot resist the delicious protein-packed chicken at El Pollo Loco! After coming here frequently, I’ve come to appreciate their authentic flavors and the adaptability of their menu. I usually get chicken bowls or tacos. This time, I tried their new street corn salad and it was fresh and vibrant! Even with the crowd, the staff managed to keep up well. I will continue to recommend this spot to friends looking for a quick, savory meal. " (*Curated Review*)
" Dining at El Pollo Loco feels like a journey through flavors! I can't express how satisfying their flame-grilled chicken is, especially with all the salsas available. I often go there for lunch and it's bustling, but the staff still do their best to maintain service. Though there were a couple of times they've run out of ingredients for certain items, which has been an inconvenience for me. I would recommend checking their special items ahead of time. " (*Curated Review*)
Archived Reviews (588)
" My coworkers and I decided to grab lunch at El Pollo Loco, and I was thrilled! The grilled chicken was seasoned perfectly, and the sides were delightful. However, the line was long, and we ended up waiting a while for our food. I think they need more staff during peak hours to manage the rush—I'm all about fast service with my lunch! I still enjoyed the meal and the flavors! " (*Curated Review*)
" I’ve often heard great things about El Pollo Loco, especially the flame-broiled chicken. On my first visit, I was very excited. However, I must say, the chicken tasted delicious but the sides left much to be desired. My chicken was a bit small, and I would have preferred more beans and rice to go with it. The seating was clean and bright, but I felt the staff could work on being more responsive. " (*Curated Review*)
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