El Pollo Loco
Mexican Restaurant
$
4.0
(1112)
Unclaimed
This restaurant showcases a variety of chicken dishes that many customers find satisfying, with a focus on authentic flavors. Though service can sometimes be hit-or-miss, the overall dining experience remains pleasant, especially for those seeking healthier fast food options.
Open until 10:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (480) 545-8888
Address: 4091 S Gilbert Rd, Gilbert, AZ 85297, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I took my kids here after a soccer game because they love the chicken. They were not disappointed! The service was a bit slower, but the crew was super friendly, making up for the time we spent waiting. The restaurant could use more attention to cleanliness, as there were several tables needing to be cleaned. The chicken was as flavorful as I remembered. Overall, a fun outing with good food, despite the wait. " (*Curated Review*)
" El Pollo Loco has been my go-to for flavorful Mexican food. I always get the chicken with two sides. The flavors are always spot on, but I did notice on my last visit that the chicken seemed to lack the juiciness that I've come to expect. Not quite sure if it's just a bad day in the kitchen or if they're cutting corners. My enthusiasm is still high because there's so much I love about this place, but I hope they can keep the quality consistent. Staff are friendly, so that makes up for quite a bit. Looking forward to my next meal! " (*Curated Review*)
" El Pollo Loco has been a family favorite for years. The chicken's always flavorful, especially the citrus marinated one! However, the last time, I was served chicken that was a bit overcooked; not a fun surprise. The kind staff made sure to handle my complaint promptly, which I appreciated. Wish the sides were more consistent. Nevertheless, I'll be back for that chicken goodness; they must be in the running for best casual dining for me! " (*Curated Review*)
" Had a decent experience here. The chicken was great as always, but I waited longer than I expected just to pick up a quick meal. They seemed to have only two people working, and both of them were overwhelmed. The food was worth the wait, but the experience could have been improved with more staff. I wouldn’t say it’s a regular stop for me, but it’s definitely worth trying—especially if you appreciate high-quality chicken in fast food. " (*Curated Review*)
" El Pollo Loco gets a solid thumbs up from me! The chicken is superb, and I love their meal bundles for families. Makes dinner easy and affordable. The only downside is that the rice is sometimes a little dry, but I usually compensate by double up on the beans. Service can occasionally fall flat, like during my last visit when it took too long, but I’m willing to overlook that because the food is worth it. " (*Curated Review*)
Archived Reviews (891)
" First time at El Pollo Loco, and I was impressed! The chicken was marinated and had that smoky flavor that you crave. Unfortunately, the sides were not up to par; the rice felt dry, and the beans were lacking seasoning. The vibe was typical fast-food but bright and clean nonetheless. I’d definitely return for the chicken alone, but they need to step up the side dishes to keep everything on point. A fun, casual dining spot with potential! " (*Curated Review*)
" I have gone here several times, and each time, I find the chicken to be either perfect or terribly overcooked. My last visit topped it off with dry, flavorless chicken. It’s disappointing because when it’s done right, it’s exquisite! The service was alright, but I could feel the rush as they tried to serve everyone quickly. I think if they just focused a bit more on quality versus speed at peak times, it would make such a difference. Next time, I might try another location to see if there's a difference in consistency. " (*Curated Review*)
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