Chipotle Mexican Grill
Mexican Restaurant
$
2.4
(415)
Unclaimed
The Chipotle Mexican Grill location has faced significant challenges with service consistency, food quality, and cleanliness. Customers have reported frequent issues with lacking authenticity in preparation and execution, contributing to a disappointing dining experience.
Open until 10:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (440) 220-4781
Address: 7787 Reynolds Rd, Mentor, OH 44060, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I ordered a burrito with all the trimmings, but when it arrived, most of the toppings were missing. It was quite underwhelming and lacked the punch I was hoping for. The workers were friendly, yet they seemed to have no idea what they were doing. It takes a toll when you can't rely on a familiar restaurant for satisfying meals. Leaving with disappointment is becoming a common theme for me. " (*Curated Review*)
" I cannot express how disappointed I was with my last visit to this Chipotle. I had high hopes for a quick and tasty meal, but instead, I was met with a long line and a dirty dining area. The staff seemed overwhelmed, and one worker even told me they were out of rice! How do you run out of rice at a Mexican grill? It was a frustrating experience, and I don't think I'll be returning anytime soon. " (*Curated Review*)
" This Chipotle is an absolute disgrace. I would never recommend coming here. The staff are unfriendly, and out of stock of key ingredients every time I visit. I ordered a simple vegetarian burrito and waited over 20 minutes to be served just to find out they ran out of guacamole. It's absurd! Next time, I will just go to a different dining option. " (*Curated Review*)
" It feels like every time I go to this location, my order is wrong or late. I find myself waiting longer than expected, and the food quality isn't there. I understand it's a busy place, but management needs to do better here. I can't keep coming back only to be constantly disappointed. Time to find a different Chipotle or a competitor that knows service better. " (*Curated Review*)
" This place is a disaster. I came in expecting a nice meal but was met by chaos. I ordered a chicken burrito, but I got beef instead. The staff was clueless and when I brought it to their attention, they shrugged it off. I couldn’t even double-check the cleanliness of the place because of how frustrating my experience was. Will not come back ever! " (*Curated Review*)
Archived Reviews (334)
" I used to be a regular at Chipotle, but this location has gone downhill fast. The service is slow, and I often find them out of key ingredients. My last order took over 30 minutes to settle, only for the burrito to be filled with only a small portion of meat. This completely turns me off from what was once my favorite place to grab a quick meal. There are much better options around. " (*Curated Review*)
" I received my order only to realize there was almost nothing in my burrito. I had specifically asked for extra chicken, but instead, it was like they forgot to put any in! To top it off, there were hair strands found in my salad bowl. I mean, what on earth? It was beyond gross and unacceptable. I'm definitely not coming back to this Chipotle location ever again! " (*Curated Review*)
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