Hong Kong Express
Chinese Restaurant
$
4.1
(158)
Hong Kong Express offers a variety of Chinese dishes that some customers find authentic and flavorful. While many appreciate the generous portions and good food quality, service inconsistencies have been noted by several patrons, affecting their overall experience.
Closed · opens tomorrow 11:30 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (781) 233-0288
Address: 461 Lincoln Ave, Saugus, MA 01906, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I'm absolutely in love with Hong Kong Express! This place has been around for years, and it truly shows in the quality of food they serve. The egg rolls are out of this world—crispy, fresh, and just the right amount of savory. For the main course, I ordered their signature lo mein, which was delightful. The flavors took me back to my childhood and reminded me of true Chinese cuisine, not like all those fast-food spots. Yes, it might feel a bit cramped inside, and sometimes the service isn't lightning-fast, but I appreciate that they take their time in serving good food. I’m definitely coming back for more! " (*Curated Review*)
" So, I grabbed some takeout today because I was craving Chinese food, and Hong Kong Express was recommended to me. I really enjoyed the chicken fried rice and the sweet and sour chicken. Everything tasted fresh. One thing I noticed is that they do take their time to prepare the food, which I appreciate for quality's sake. However, the restaurant was a bit cramped when I arrived to pick up my meal, which made it a little uncomfortable. Overall, I really liked the food, and I’ll be returning! " (*Curated Review*)
" I've been around to many Chinese places and can confidently say this one has it down. The chefs clearly know what they're doing. The chicken lo mein was exceptional, and the sesame chicken had a great crunch. The only area of improvement would be the steadily declining customer service, which has been reported frequently. I noticed the staff was swamped and chaotic behind the counter but unhelpful when asked questions. Though the food is usually delicious, it can be hard to navigate it given the service conditions. " (*Curated Review*)
" Had a horrible experience last week when I decided to order takeout. I had heard good things, but unfortunately, my experience didn’t match. The person who took my order seemed to struggle with English, leading to a mix-up with my food. I ended up getting something I didn't order and waited longer than anticipated. When I finally got my meal, the food was decent but not what I wanted. Honestly, for the price, I expected better attention to detail. I might give them another chance, but my first experience wasn't great. " (*Curated Review*)
" I tried to love this place but had a frustrating experience! My order was mixed up, and when I called to correct it, the staff seemed bothered. The food was okay, but it was definitely not as good as I expected considering the reviews. The chicken was a bit dry, and I left still feeling hungry. They need to improve their communication and service. Won’t be coming back soon if things don’t change. " (*Curated Review*)
Archived Reviews (128)
" Hong Kong Express is a cozy little spot hidden away in town. Upon entering, you can tell it's quite popular with residents. I came on a Wednesday evening and was pleasantly surprised by the quality of the food. The fried rice was some of the best I’ve ever had! It had a wonderful texture and was not greasy like other places I've been to. However, the staff seemed overwhelmed at times, and my order took a bit longer than expected. Luckily, the food made up for the wait. I knocked off a point for the service, but overall, I was satisfied. This will be my go-to Chinese spot from now on! " (*Curated Review*)
" I just had a wonderful experience at Hong Kong Express! The food was incredibly delicious and fresh. I ordered the general chicken and it was perfectly cooked with just the right amount of spice. Also, the service was friendly even if a bit slow, but the food definitely made up for it. I must say, it feels like the real deal and not just some fast food imitation. The portion sizes were generous, and I left with leftovers that I enjoyed the next day. I highly recommend this place to anyone looking for great Chinese food. I'll be back soon! " (*Curated Review*)
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