Chipotle Mexican Grill
Mexican Restaurant
$
3.6
(355)
Chipotle Mexican Grill in Shrewsbury struggles with food quality and service consistency, as highlighted by many customers. While the authenticity of its Mexican offerings is generally recognized, recent experiences indicate a frequent lack of freshness and unsanitary conditions, impacting overall satisfaction.
Restaurant website: Website
Phone number: (717) 235-2849
Address: 98 Sofia Dr E, Shrewsbury, PA 17361, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Had a decent meal at Chipotle today! Staff were friendly, but the dining area could use a good scrub. I was able to get my order without issues, and it was tasty and fresh. I understand labor shortages can be tough, but taking care of basic hygiene should not be overlooked. Happy with my order, but there’s room for improvement! " (*Curated Review*)
" Although some customers may have had bad experiences, my time at this Chipotle was enjoyable. I found the staff to be helpful, and my order was prepared fairly quickly. The burrito was bursting with fresh ingredients, and I had no complaints about the food! The restaurant could definitely work on cleanliness, but I would consider coming back in the future. " (*Curated Review*)
" I would rate my experience as mediocre. The staff members appeared disorganized and were overly casual, which affected the service speed. I finally got my burrito, which was good, but I noticed the dining area was not well-kept. It seems like they need a good management review to enhance both food preparation and hygienic practices. " (*Curated Review*)
" First time visiting a Chipotle here, and honestly, it didn't meet my expectations. The line was ridiculous, and when I got my food, it was cold and the rice was undercooked. The staff were friendly enough, but I could see they were struggling with the busy crowd. I’ll probably stick to my usual fast casual spots rather than risk another bad meal. Sorry, Chipotle. " (*Curated Review*)
" It’s frustrating to see such a beloved chain go down in quality. I've visited this location multiple times hoping for a better experience but left disappointed. Often out of essential ingredients and the food prepared seems stale. Employee attitudes seem lackluster, and it just feels like they don't care anymore. Not sure I will be back. " (*Curated Review*)
Archived Reviews (286)
" I don’t often frequent Chipotle locations, but I decided to try this one out after hearing mixed reviews. My food was okay; however, the cleanliness of the restaurant was disappointing. The employees were friendly, but it seemed like management needed a little more oversight. Overall, I might stop by again one day, but I'm not in a rush. " (*Curated Review*)
" I visited Chipotle today and was just left unimpressed. I ordered a chicken bowl, and the chicken tasted dry, and the ingredients were not as fresh as I hoped. The restaurant looked pretty messy, which didn't help the feeling that they might not be taking food safety seriously. I might try them again since I love Mexican food, but I wouldn’t want to risk it again any time soon. " (*Curated Review*)
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