Chipotle Mexican Grill
Mexican Restaurant
$
3.6
(930)
Chipotle Mexican Grill has faced significant criticism regarding the authenticity and quality of its food. Many customers have had disappointing experiences with their orders, receiving incorrect items, or poor portion sizes. While some patrons find the atmosphere acceptable, the service quality has been a prevailing issue, with staff often described as unprofessional and inattentive. This chain may need to reevaluate its practices to restore customer trust and satisfaction.
Restaurant website: Website
Phone number: (301) 420-0218
Address: 3443 Donnell Dr, Forestville, MD 20747, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Chipotle has always been a go-to for me, and I decided to try it again after a long time. I ordered the classic chicken burrito with guac and fajita veggies. I have to say that the amount of chicken was disappointing; I barely could find any in my burrito. The environment was okay but somewhat chaotic with loud music and a messy dining area. Honestly, I expect a lot more for the price I pay. I don't think I'll be returning, at least not to this location. " (*Curated Review*)
" For a fast-casual restaurant, Chipotle was surprisingly unorganized during my last visit. I ordered online for pickup, but when I arrived, my meal was not ready, which was frustrating. The ambiance felt chaotic as many customers waited for their orders, and there were employees standing idly. Once I finally got my meal, I was left unimpressed. The food was good but not remarkable. Honestly, I expected better. " (*Curated Review*)
" My friend took me to Chipotle for the first time last week, and I was super excited to try it out. Unfortunately, the chicken burrito I ordered had so little meat in it that I could barely taste it. The rice seemed dry, and the service was slower than expected. I was hoping for a vibrant meal but was left quite disappointed. I'll be giving Chipotle another chance, but I might choose a different location next time. " (*Curated Review*)
" Chipotle usually offers a solid meal, but my last visit left a lot to be desired. The staff seemed more concerned with chatting among themselves rather than serving customers. I had to repeat my order multiple times before it was correctly taken! The food quality was decent, but I am not likely to return to a place with such poor service. " (*Curated Review*)
" My family loves Chipotle, so we decided to order delivery for dinner. While the food was reasonably good, I was stunned to find the order was missing several items. I called the store, but the employee on the phone was very unhelpful. The food that did arrive was decent but nothing earth-shattering. It’s unfortunate that the delivery experience marred what could've been a nice family meal. " (*Curated Review*)
Archived Reviews (746)
" What I love about Chipotle is the opportunity to customize my meal completely. I recently had a chance to try a new burrito, and while the experience was decent, I found the staff to be inattentive. My order took a while to be taken, and the place felt hectic. I wouldn't say the food was any less delicious than expected, but the experience could have been greatly improved by friendlier staff and more organization. I'll probably return, but with lower expectations. " (*Curated Review*)
" I’ve always been a fan of Chipotle, and after a long day, I figured I’d grab some food to take home. The order process went smoothly, and my meal was ready pretty quickly. I ended up with a chicken bowl, and it was delicious. Fresh ingredients, packed well, and you can’t go wrong with the flavors. This location seems to be on its game. Highly recommend to anyone in the area! " (*Curated Review*)
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