El Pollo Loco
Mexican Restaurant
$
4.0
(1062)
El Pollo Loco provides a beloved fast food experience centered around grilled chicken with a decent level of authenticity in its offerings. Customers often rave about the flavorful chicken and varied menu items, while some critique service inconsistencies. The restaurant's cleanliness and atmosphere are generally well-received, enhancing the appeal for diners.
Restaurant website: Website
Phone number: (707) 615-7992
Address: 3795 Cleveland Ave, Santa Rosa, CA 95403, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" My last visit to El Pollo Loco was rather poor. The chicken was undercooked, and the drive-thru service was very slow. I had been looking forward to it, but left feeling frustrated with the experience. The atmosphere inside the restaurant was fine, but the staff seemed disorganized, and my order took an unnecessary amount of time to complete. I don’t think I will be coming back; I expected more from this chain. " (*Curated Review*)
" Just had the worst experience at El Pollo Loco last night. We ordered through the drive-thru and, despite no long lines, waited nearly 30 minutes for our food. When we finally got it, the chicken was cold, and two of our sides were missing. When we called to address the error, the staff was rude and unhelpful. This isn’t the first time I’ve had issues here. The food can be good, but inconsistency ruins it. I don’t think I will be returning anytime soon. Really disappointed! " (*Curated Review*)
" Everything about El Pollo Loco was wonderful! The service was amazing; the staff was so friendly, and the place was super clean. I had a delightful meal with their char-grilled chicken, which was clearly fresh and bursting with flavor. The ambiance was inviting, making it comfortable to enjoy my meal. As a bonus, they accommodate special requests without hesitation, which is always appreciated. I would happily recommend this place to anyone craving delicious chicken! " (*Curated Review*)
" I love going to El Pollo Loco every chance I get. Their grilled chicken is consistently delicious, and I appreciate that they offer many healthier side options. Last night, I went with some friends, and we all ordered various items from the menu. The chicken was juicy, and the portion sizes were perfect for sharing. The staff was friendly, and they have a clean dining area that adds to the overall experience. This has become one of my favorite fast food spots! " (*Curated Review*)
" My experience at El Pollo Loco was quite disappointing. The chicken was served undercooked, and I felt uneasy eating it. After I brought this up, the staff seemed uninterested in addressing my concern. This makes me worried about food safety standards at this location. The environment was chaotic, and I felt rushed to eat and leave. I wouldn’t recommend this place based on my last visit. I'll be looking for a different fast food option going forward. " (*Curated Review*)
Archived Reviews (851)
" I was thrilled to try El Pollo Loco for the first time, but my excitement faded quickly after tasting the food. My chicken was dry and overcooked, giving off a rubbery texture. To make matters worse, the service was appalling. I waited at least 15 minutes despite being the only customer inside. When my food finally arrived, it was cold. This was most disappointing because I've heard such great things! If their chicken can’t be consistently juicy and flavorful, I don't think I’ll return. Definitely not worth the hype! " (*Curated Review*)
" I recently visited El Pollo Loco with my friends, and we totally loved it. The atmosphere was lively, and the decor was nice. I went for the fire-grilled chicken, and it was delicious with just the right amount of char. I enjoyed it best with their jalapeno salsa! The only small drawback was the cleanliness of the tables; they seemed to stay messy even when the restaurant wasn't busy. However, the delightful flavors made up for it, and I’ll definitely be returning to savor more of their tasty offerings. " (*Curated Review*)
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