Chipotle Mexican Grill
Mexican Restaurant
$
3.3
(411)
The restaurant has consistently received negative feedback, particularly regarding cleanliness, food quality, and service. Despite its Mexican cuisine offerings, many customers have expressed disappointment in the authenticity and preparation of the food, suggesting it may not meet the standards typically expected from this chain.
Restaurant website: Website
Phone number: (740) 739-4679
Address: 98 Etna Crest Blvd, Etna, OH 43062, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I've had several bad experiences here, always hoping for improvement. This visit was no exception. Not only were many ingredients missing, but the portion sizes felt too small for what you pay. I eventually left without my desired burrito because they were out of steak and refused to accommodate me with a substitute. The atmosphere was off-putting; it felt neglected, and it seemed like no one cared about customer satisfaction. I won't return unless things change drastically. " (*Curated Review*)
" I'm giving it two stars only because the order was ready on time. However, the food quality was subpar. The rice was dry, and the chicken lacked seasoning. I wasn't particularly impressed with the flavor profile of my meal. Added to that, the place was not clean at all; there were dirty tables and spilled condiments. The staff was friendly enough but seemed overwhelmed with orders. It’s not that I wouldn’t come back, but I’m going to try a different location next time. " (*Curated Review*)
" This is my second trip to this Chipotle, and unfortunately, it was another bad experience. We walked in, and the first thing we noticed was the mess on the floor and tables. I ordered a burrito and as it was being prepared, I overheard the staff arguing behind the counter, which made me uneasy about the food being prepared. My burrito arrived with barely any fillings, which made it feel like a scam when I saw the price. They need to sort out their staff and cleanliness issues before they can call themselves a Chipotle worth visiting. So avoid this place unless you like paying for disappointment. " (*Curated Review*)
" I normally enjoy Chipotle, but this location has issues. I ordered a burrito bowl, and the staff seemed overwhelmed. One of the employees seemed irritated because of all the orders and actually shorted me on toppings. The place looked dirty; tables were sticky, and the drink station was out of nearly everything. The burrito bowl itself tasted decent but lacked the quality I expect from this chain. I hope they seriously think about the cleanliness and service because it's affecting customers' willingness to return. " (*Curated Review*)
" I rarely leave negative reviews, but my visit here was such a letdown. Food was already prepped from earlier in the day, which affected the taste. My burrito fell apart just as I had feared it would. Additionally, the waiting time was excessive due to too few staff members on duty. They clearly lack the right management to run this location efficiently. I won’t be returning until there’s significant change. " (*Curated Review*)
Archived Reviews (330)
" After hearing mixed reviews, I decided to give this Chipotle a shot. I entered the restaurant to find it in utter disarray. Tables were sticky and there was food on the floor. I placed my order and was shocked to find they were out of chicken, which really defeat the purpose of getting a burrito. My rice was overcooked and dry, making it hard to enjoy my meal. The staff seemed overwhelmed and didn’t look happy to be there. I left feeling disappointed and regretting my choice. Not likely to return anytime soon. " (*Curated Review*)
" I've visited this Chipotle several times hoping it would change, but every time I leave disappointed. The staff seems understaffed and unprofessional, often leaving tables uncleaned and forgetting orders. My last experience was no different – my bowl was primarily rice with minimal toppings. It's clear they struggle with maintaining freshness, and the atmosphere felt chaotic. I'll be looking for another location to frequent since this one consistently lets me down. " (*Curated Review*)
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