Chipotle Mexican Grill
Mexican Restaurant
$
3.3
(411)
The restaurant has consistently received negative feedback, particularly regarding cleanliness, food quality, and service. Despite its Mexican cuisine offerings, many customers have expressed disappointment in the authenticity and preparation of the food, suggesting it may not meet the standards typically expected from this chain.
Restaurant website: Website
Phone number: (740) 739-4679
Address: 98 Etna Crest Blvd, Etna, OH 43062, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Each time I visit, it feels like I’m gambling if I’ll receive decent food or not. My previous experience was good, but during my latest visit, everything was off. The cleanliness of the establishment was appalling. Food was spilled on the counters, and tables were gross. I ordered a burrito, and the meat was overcooked, almost unrecognizable. The service was slow, and it seemed like there wasn’t enough staff to care. It’s disappointing to see a franchise like Chipotle handling their locations this poorly. " (*Curated Review*)
" Visited during a weekday afternoon thinking it would be quieter. To my surprise, the restaurant was buzzing but in complete chaos. There weren't enough staff members to handle the orders, and I ended up waiting an unusually long time for my meal. The tables required cleaning, but attention seemed diverted. My burrito was good, yet it had way too much rice, and not enough meat, which is disappointing. This place needs to refocus on its service and clean the dining area more effectively. " (*Curated Review*)
" I’ve consistently found this Chipotle to be a letdown. Each visit seems to confirm my concerns about cleanliness and quality. Ingredients aren't fresh, and there are often items missing. My last visit had me overly salty food that tasted like it had been prepared in a hurry. The tables were dirty, and the employees seemed uninterested in cleaning. I would suggest choosing another location if you want a better experience with Chipotle. " (*Curated Review*)
" Another disappointing experience. I had a burrito, but it was hastily wrapped and fell apart as I was eating it. The staff members were too occupied with their conversations and didn’t provide the customer service I expected. As for the food, it felt uninspired and not really authentic to what I know Chipotle can serve. The restaurant had not been cleaned, making the entire experience unpleasant. There should be more effort in maintaining the restaurant's state. " (*Curated Review*)
" I reluctantly gave this Chipotle another shot, and of course, encountered numerous issues. The staff were short-handed and distracted. My order was incompletely filled, and I had to ask for missing toppings after waiting in line. The cleanliness was questionable, with trash visibly piling up. I left feeling that I could have done better at home. This place is in clear need of better management; I hope they improve their service and overall experience. " (*Curated Review*)
Archived Reviews (330)
" After hearing mixed reviews, I decided to give this Chipotle a shot. I entered the restaurant to find it in utter disarray. Tables were sticky and there was food on the floor. I placed my order and was shocked to find they were out of chicken, which really defeat the purpose of getting a burrito. My rice was overcooked and dry, making it hard to enjoy my meal. The staff seemed overwhelmed and didn’t look happy to be there. I left feeling disappointed and regretting my choice. Not likely to return anytime soon. " (*Curated Review*)
" I've visited this Chipotle several times hoping it would change, but every time I leave disappointed. The staff seems understaffed and unprofessional, often leaving tables uncleaned and forgetting orders. My last experience was no different – my bowl was primarily rice with minimal toppings. It's clear they struggle with maintaining freshness, and the atmosphere felt chaotic. I'll be looking for another location to frequent since this one consistently lets me down. " (*Curated Review*)
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