El Pollo Loco
Mexican Restaurant
$
4.0
(783)
El Pollo Loco is generally well-regarded for its authentic flame-grilled chicken, with many customers praising the quality and freshness of the food. Service is typically friendly, although atmosphere has been noted to be affected by temperature issues at times, overshadowing the overall dining experience.
Restaurant website: Website
Phone number: (210) 436-1228
Address: 3938 Fredericksburg Rd, San Antonio, TX 78201, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I was blown away by the quality of the chicken! El Pollo Loco truly lives up to its name with juicy, flame-grilled chicken that has a smoky flavor and perfect seasoning. I tried the chicken bowl and could taste the freshness in every bite. The service was quick and fast-paced, but the atmosphere in the restaurant felt a bit hectic and hot, which took away from the dining experience. Overall, I would suggest this place to friends for a casual meal because the chicken is just that good! " (*Curated Review*)
" Unfortunate experience today. It seems they're having an off-day with the chicken being overcooked and the rice was served cold. This is not a common occurrence, as I've had good meals in the past. I appreciate the attentive service, but the food quality was lacking on this visit. I hope this was a one-time issue because I really enjoy their meals. " (*Curated Review*)
" Had a mixed experience here. Initially, I found the food to be quite good, but my last visit was disappointing. My burrito was barely filled and the chicken was not as fresh compared to the previous times. The service was great, and the staff offered me a complimentary drink when I raised my concern. It's such an improvement from some places, but I'm worried if this will be a regular issue. " (*Curated Review*)
" I stopped by El Pollo Loco the other evening and was pleasantly surprised! The grill flavor of the chicken is just fantastic; it’s well-executed for a fast-food joint. The sides of rice and beans were good but could use some more seasoning. The staff welcomed me with warm smiles and ensured I got everything I requested. The restaurant was overall clean, which made the experience even better. Will return soon! " (*Curated Review*)
" I risked trying El Pollo Loco again after my last visit. I was shocked to find the food much better this time around! The chicken was perfectly cooked and bursting with flavor, and I loved their street corn style on the side. There was a bit of a wait, but it was worth it as the place was packed. The staff was lovely as well, and made sure I was happy with my order. I think I'll keep coming back for my grilled chicken fix! " (*Curated Review*)
Archived Reviews (628)
" I had an incredible experience at El Pollo Loco last night! I ordered the chicken avocado burrito, and it was filled to the brim with tender chicken and fresh avocado. The side of street corn was a delightful touch that really complemented the meal. The staff was attentive and made great recommendations. The only downside was that the restaurant could use a little sprucing up, but the food made up for it. Definitely coming back for more! " (*Curated Review*)
" El Pollo Loco is my favorite spot to grab a quick meal! Their chicken is grilled to perfection and the flavor is always on point. I usually get the bowls since they’re very filling. Just keep in mind that dining in can be quite warm when the AC is out. Despite this, the staff does their best to keep everything clean and running smoothly. I highly recommend the chicken bowl if you haven’t tried it yet! " (*Curated Review*)
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