Chipotle Mexican Grill
Mexican Restaurant
$
3.8
(384)
Chipotle Mexican Grill maintains a solid level of food authenticity, drawing customers interested in Mexican cuisine. However, many reviews highlight concerns about inconsistent service and portion sizes, which negatively impact the overall dining experience.
Restaurant website: Website
Phone number: (540) 441-3952
Address: 1200 Wolf Rock Dr, Purcellville, VA 20132, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" This was a decent Chipotle experience. I ordered a burrito with steak and it was packed with bold flavors! The size was great and I was quite satisfied with the portion and the atmosphere felt warm and inviting. The staff was attentive, making sure my order was correct and served in a timely manner. Overall, my experience here was much better than at some other places, and I would definitely come back if I'm in the area again. " (*Curated Review*)
" I have had mixed experiences at this Chipotle location. On one occasion, the staff was quick and efficient, making my order correctly without any issues. However, my latest visit was disappointing; I ordered a chicken burrito bowl but received one without chicken. After pointing out the error to the staff, they seemed indifferent, which added to my frustration. Moreover, the tables were not properly cleaned, giving a bad impression of the restaurant’s cleanliness standards. While I appreciate the fresh ingredients they usually offer, consistency in service and proper upkeep of the environment is crucial for bringing me back. " (*Curated Review*)
" As a long-time Chipotle lover, my recent experiences here have been disappointing. It's disheartening to find the quality of food diminished, particularly the burrito bowls, which sometimes lack sufficient rice. A couple of times, I received lukewarm food, and I even got one order that was missing the protein. On a brighter note, the staff was friendly when I brought it up, but overall, the lack of attention to detail in food prep is alarming. I look forward to seeing improvements, as I want to keep supporting this place for its originality and flavor when they get it right. " (*Curated Review*)
" I've been visiting Chipotle for years and this location has recently fallen short of my expectations. The last couple of times I had issues with service speed and food accuracy. My last experience was frustrating; I ended up with a burrito bowl that was ice cold and tasted off. The guacamole was brown and unappetizing, and the staff didn't seem to care much when I brought up these issues. It's disheartening to see such a drop in quality. I really hope they can get their act together because I adore their food when it's well prepared. " (*Curated Review*)
" Chipotle is typically my 'go-to' spot for a quick meal, but I feel disappointed with the service at this location lately. On top of the staff seeming overwhelmed during peak hours, they also seem to be out of several ingredients. Last time, they were out of both chicken and guacamole, which felt unacceptable. I did enjoy the ambiance of the restaurant, which was clean and welcoming, but the whole experience really rested on the food not being ready and the order being wrong. The last few visits have made me reluctant to return anytime soon unless they find a way to improve their service and inventory management. " (*Curated Review*)
Archived Reviews (309)
" I ordered the Sofritas bowl for the first time, and I was pleasantly surprised! The flavors were bright and vibrant, and the portions were generous. I enjoyed the variety of toppings available, especially the corn salsa, which added a nice sweetness. The service was nice, and the place was neat and tidy. I'd say my only complaint was the price—it felt a little high for a quick service restaurant, but overall I left satisfied. " (*Curated Review*)
" I've been a fan of Chipotle for years, but this location just doesn't seem to meet the standard I've come to expect. During my last visit, my order took longer than expected, and when I finally got the food, it was more lukewarm than hot. The flavors were decent, but the experience was slightly tainted by the delay. I do appreciate the cleanliness of the restaurant, and the staff is generally friendly, but they need to focus more on getting the food out quickly and fresh. If they can revamp their speed and temperature management, they could easily regain my loyalty. " (*Curated Review*)
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