Chipotle Mexican Grill
Mexican Restaurant
$
3.9
(1027)
Chipotle Mexican Grill represents a popular fast-casual dining option with a reputation for mostly authentic Mexican cuisine. However, there has been a notable decline in service quality, portion sizes, and food freshness lately, leading to a diverse range of customer experiences. Many patrons find the flavors satisfying when they receive their desired items, yet inconsistent preparation and service detract from the overall authenticity of their dining experience.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (330) 374-0204
Address: 825 W Market St, Akron, OH 44303, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I went to Chipotle during lunch hour and it was storming outside but I was pleasantly surprised at how quickly my order was prepared. The staff was friendly, and even the cashier smile which was refreshing. The burrito bowl we ordered was delicious with the right balance of flavors. The freshness of the vegetables definitely stood out. I also appreciate the convenient online ordering. Great experience overall, can't wait to go back! " (*Curated Review*)
" Absolutely terrible food quality! I used to enjoy Chipotle but I don't know what has changed. My last visit left me feeling sick and the chicken tasted like it was days old. I don’t know if the management is failing at keeping standards, but this is my second bad experience in a row. I left after one bite and won’t be returning unless they make significant changes. It's really a shame because I used to love this place. " (*Curated Review*)
" The last few visits to this Chipotle have been quite disappointing. The overall cleanliness of the place seems to fluctuate and my last bowl had barely any ingredients. Just last week, they completely forgot the guacamole that I paid extra for! The food wasn’t as fresh as I've had at other locations. I really want to support this place because I used to love their food, but I might just start making my own burritos at home instead. " (*Curated Review*)
" I was expecting much more from this place. The food was lukewarm when I received it and didn’t taste as fresh as advertised. To make matters worse, they mixed my order up completely and gave me an entirely different meal. It was a hassle to get it fixed since the employees seemed overwhelmed and uninterested. Not really impressed, won't return unless I hear some good changes have been made. " (*Curated Review*)
" Most recent visit was quite disappointing. The steak I ordered was way undercooked - basically raw. Food safety is a serious issue. The service was also lacking; my order took ages to be prepared. When I asked about it, the person helping me seemed indifferent. I will be cautious if I decide to return to this location! " (*Curated Review*)
Archived Reviews (823)
" As someone who has visited multiple Chipotle locations, I came away from this one feeling deeply disappointed. The burrito was soggy, lacking the usual amount of flavor. The service was extremely rushed and unfriendly. They really need to focus more on training their staff not just to serve quickly but also to provide a better customer experience. I won't be recommending this location to anyone. " (*Curated Review*)
" Honestly, the food was pretty good, but the service... What a letdown. We waited for our order for what felt like ages and there was no communication from the staff. Seemed like they were moving in slow motion, which added to the frustration. I hope management can address this as I would love to return for the food alone. " (*Curated Review*)
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