El Pollo Loco
Mexican Restaurant
$
4.3
(1529)
El Pollo Loco is praised for its flavorful grilled chicken and a mostly authentic Mexican food experience. Customers rave about the freshness of the ingredients and the enjoyable dining atmosphere. However, some have reported issues with service consistency and portion sizes.
Restaurant website: Website
Phone number: (972) 907-1449
Address: 1400 E Belt Line Rd, Richardson, TX 75081, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Just left El Pollo Loco and I can honestly say I’m impressed! The carne asada tacos were packed with flavor, and the grilled chicken was fantastic as always. The restaurant was clean, and the ambiance was enjoyable. I didn’t have any issues with my order, and the staff made sure I was happy. I'll definitely be coming back! " (*Curated Review*)
" My recent visit was quite disappointing. The chicken tasted like it had been reheated, which took away from the experience. The staff was nice enough, but the slow service didn't help either. I expected more from this place given its reputation. I may give it another shot later, but I’m wary after this visit. " (*Curated Review*)
" I was not impressed with my meal at El Pollo Loco. The chicken lacked seasoning and was quite dry, unlike what I had expected. The service was decent, with friendly staff, but they seemed overwhelmed during peak times. I ordered a salad that was not worth the price, so overall, I would rate this experience as just average. I might try a different item if I return. " (*Curated Review*)
" I visited El Pollo Loco during my lunch break and was blown away by how good the grilled chicken was! It was tender, juicy, and well-seasoned. The accompanying rice and beans were fresh and complemented the chicken perfectly. The staff was friendly and made sure I was taken care of, so overall it was a great experience. Just be cautious with the drive-thru; it can get busy! I'll definitely be back for more! " (*Curated Review*)
" I was really excited to try El Pollo Loco after hearing many great things. I found the chicken to be good but not great. It seemed like my meal was served a bit lukewarm and the flavors were not as strong as I imagined. The service was okay, just average. I think I’ll give it another chance, but this visit was underwhelming. " (*Curated Review*)
Archived Reviews (1225)
" My family and I love coming here during our weekend outings! The chicken is always grilled to perfection, with that delicious smoky flavor that makes it so enticing. The sides, especially the corn elote, are scrumptious and worth ordering every time. The staff has always treated us with care and respect. We appreciate the family-friendly atmosphere. It's a little on the pricier side, but the value for quality makes it worth it! " (*Curated Review*)
" I never thought I’d fall in love with a fast-food chain, but El Pollo Loco has made that happen. Their grilled chicken burrito is loaded with flavor, and I appreciate how fresh the ingredients taste. The staff provides wonderful service and makes you feel at home. I love coming here! " (*Curated Review*)
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