El Pollo Loco
Mexican Restaurant
$
4.2
(1739)
El Pollo Loco is generally well-received for its fast, flavorful offerings that many customers deem authentic Mexican food. While the quality of service is often praised, there are occasional notes of inconsistency, particularly regarding order accuracy and customer interactions.
Restaurant website: Website
Phone number: (310) 838-8803
Address: 1833 S La Cienega Blvd, Los Angeles, CA 90035, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" My last visit was underwhelming to say the least. I got a chicken bowl that just didn't taste right—almost like the chicken had been left out too long. Service was also not great with staff seeming inattentive during the busy lunch hours. I left the restaurant disappointed and probably won't be returning anytime soon. Hoping they re-evaluate their service and food quality, as I've had much better experiences at other locations. " (*Curated Review*)
" After reading various reviews, I decided to give El Pollo Loco a try for the first time. I ordered several items from their menu and was primarily impressed with the flavors and freshness. I tried chicken tacos and curry chicken salad—the chicken was juicy and perfectly spiced! The portion sizes were good and more than enough. I loved the fast service, which made my experience even better. I would come back for sure and may bring the family next time! " (*Curated Review*)
" My experience at this El Pollo Loco was just okay. I loved the burrito, but the service was slower than expected, and the staff seemed overwhelmed. They forgot my side order too, which was frustrating. I understand that it can get busy, but attention to detail is important in this industry. Hopefully, my next visit will be better. " (*Curated Review*)
" Hands down the best fast-casual Mexican restaurant around! I ordered a chicken burrito with all the toppings and it was amazing. Everything was fresh, and the flavors were on point. The staff was friendly and efficient, which made the experience even better. The only issue I had was that the seating area was a little crowded during peak hours. I highly recommend this place if you want satisfying food on the go! " (*Curated Review*)
" Not impressed with my latest visit. The chicken tasted bland and the sides were overpriced for how little they gave you. I had high hopes based on previous visits but this one was a letdown. Service was alright, but not as friendly as I expected. I may have just visited on a bad day, but with so many great options nearby, I'm not in a hurry to return. " (*Curated Review*)
Archived Reviews (1393)
" I was pleasantly surprised by my recent visit! Everything was made fresh, and my chicken salad was among the best I've had in a fast-food setting. The flavors were vibrant, and I could tell they used quality ingredients. The staff was friendly and speedy, which made my experience enjoyable. I’ll definitely come back for more. Highly recommended for anyone craving something healthy yet delicious! " (*Curated Review*)
" Wasn't too happy with my visit. The food was okay, but the service was a bit off. It took longer than expected to get my order and when I asked about my missing item, the employee acted disinterested. I really like the concept of El Pollo Loco, but this location needs to step it up in customer service. " (*Curated Review*)
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