Sbarro
Pizza Restaurant
$
3.2
(141)
The restaurant has faced significant criticism regarding its authenticity and quality of food, with many customers expressing disappointment over the pizza not meeting the expectations set by the Sbarro brand. Service has also been a recurring issue, with staff often described as unhelpful and rude, impacting the overall experience for patrons. Though some customers enjoyed the food, several reported dissatisfaction with the freshness and presentation.
Restaurant website: Website
Phone number: (614) 467-2900
Address: 10672 Lancaster Rd, Hebron, OH 43025, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I have been to a number of Sbarro locations, and this one was perhaps the worst. The service was terrible and the employees barely acknowledged my presence. As for the pizza, it was cold and looked unappetizing. I wonder if they even realize how far they've fallen away from the quality they used to offer. Disappointing. " (*Curated Review*)
" Every single time I've visited this location, I've had subpar service and food. The pizzas seem to reflect disinterest; they're cold and can barely be called fresh. The atmosphere did nothing to improve my mood as it felt neglected. I had high hopes, but this restaurant let me down again. " (*Curated Review*)
" When ordering here, didn’t expect Michelin star service, but I did expect fresh food and a decent experience. What I got was the opposite—a cold and shriveled pepperoni slice that didn’t leave a good taste. The staff was busy with their conversation instead of caring for the customers. Not impressed. " (*Curated Review*)
" I was really looking forward to trying Sbarro again after a long time, but unfortunately, the pizza was undercooked and way too oily for my taste. The service was also lacking, as it took forever for someone to acknowledge my order. Not sure if I'd recommend this location again. " (*Curated Review*)
" Sbarro used to be a standard pit stop for quick Italian fare, but I am beginning to question if they care about quality anymore. My breadsticks were stale and uninviting, and the pizza was just as bad. The customer service felt like an afterthought, which is why I doubt I’ll be back anytime soon. " (*Curated Review*)
Archived Reviews (114)
" Unfortunately, my experience at Sbarro fell far short of my expectations. The pizza I received felt like it had been sitting there for too long. I asked for it to be heated up, but it still came out lukewarm. The atmosphere was dull and uninviting, almost like they didn't care anymore. Really saddening as I used to love this chain. " (*Curated Review*)
" In a world where fast food chains seem to take quality seriously, Sbarro sets the bar low. The pizza was so bad that I didn't even want to take a photo of it. I found myself wishing I had gone next door instead. This visit was truly disappointing; I don't feel motivated to return. " (*Curated Review*)
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