Sbarro
Pizza Restaurant
$
3.2
(141)
The restaurant has faced significant criticism regarding its authenticity and quality of food, with many customers expressing disappointment over the pizza not meeting the expectations set by the Sbarro brand. Service has also been a recurring issue, with staff often described as unhelpful and rude, impacting the overall experience for patrons. Though some customers enjoyed the food, several reported dissatisfaction with the freshness and presentation.
Restaurant website: Website
Phone number: (614) 467-2900
Address: 10672 Lancaster Rd, Hebron, OH 43025, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" A friend recommended Sbarro for its authentic pizza, but I was not impressed. The slices were not fresh and tasted like they had been sitting there for hours. The service was lackluster; the cashier seemed annoyed to be doing her job. I truly don't see myself coming back here. " (*Curated Review*)
" This place shocked me in a bad way. When I first approached the counter, I couldn't believe how disorganized everything looked. The cheese pizza I ordered had little flavor and the crust was soggy. It’s unfortunate because I remember ordering great food here in the past. The staff should really work on improving their customer service skills. " (*Curated Review*)
" The last time I visited Sbarro was several years ago. Unfortunately, this branch did not rekindle fond pizza memories. The slices I ordered were stale and burnt. The atmosphere was steeped in neglect, leaving little to adore about the place. Customer service felt nonexistent as well. Save your cash and look elsewhere. " (*Curated Review*)
" You would think as a fast-food Italian spot committed to convenience, it would deliver the expected standard. Sadly, my experience was filled with mix-ups and indifferent service. What's worse, my pizza felt off; the crust was too chewy and lacked flavor, as if freshness wasn't a priority. Not sure if I'd want to come back any time soon. " (*Curated Review*)
" Not much to say except that my visit was quite disappointing. The pizza was not hot and seemed like it had been left out for too long. The staff didn’t seem thrilled to be there either. I've had Sbarro before in other locations and this one definitely didn’t live up to the standards. Maybe it was just an off day for them. " (*Curated Review*)
Archived Reviews (114)
" Unfortunately, my experience at Sbarro fell far short of my expectations. The pizza I received felt like it had been sitting there for too long. I asked for it to be heated up, but it still came out lukewarm. The atmosphere was dull and uninviting, almost like they didn't care anymore. Really saddening as I used to love this chain. " (*Curated Review*)
" In a world where fast food chains seem to take quality seriously, Sbarro sets the bar low. The pizza was so bad that I didn't even want to take a photo of it. I found myself wishing I had gone next door instead. This visit was truly disappointing; I don't feel motivated to return. " (*Curated Review*)
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