Chipotle Mexican Grill
Mexican Restaurant
$
3.8
(452)
Chipotle Mexican Grill has received mixed reviews, with many customers expressing dissatisfaction with the food and service. While some appreciate the fast-casual format and find the food acceptable, concerns over portion sizes, freshness, and authenticity persist. Inauthenticity is particularly noted, as some reviews suggest that flavors don’t align with traditional Mexican cuisine.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (508) 473-0261
Address: 128 Medway Rd, Milford, MA 01757, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I used to love this place, but my last experience was a disaster! I ordered a burrito bowl, hoping for something delicious, but all I got was a heap of bland rice with a sad-looking scoop of chicken that was practically charred. Additionally, I complained about the staff's unfriendly demeanor, but they seemed indifferent. I had to ask multiple times for my extra toppings because they kept forgetting – I felt like I was nagging them. It’s quite sad because this used to be my go-to fast food option. " (*Curated Review*)
" Let me just say, this location has potential but is currently underachieving. The employees, while friendly, often seem overwhelmed, as the kitchen appeared chaotic. I ordered tacos, and though they were tasty, I couldn't shake the feeling that I was shortchanged on portions. Plus, the dining area felt a bit dreary; dirty tables and floors seemed to be ignored. It's a shame because with a little more attention to detail and quality control, this location could really shine. " (*Curated Review*)
" I am a frequent customer at Chipotle because when their food is good, it's really good! Sadly, past visits have left me with less than favorable experiences. I had a bowl last time that tasted old. It was underwhelming to say the least, and I've oscillated between loving it to outright disdain. I wish they'd take some time to improve their consistency. " (*Curated Review*)
" Surprisingly, my experience at Chipotle turned out to be pleasant! The employees were welcoming and made sure to get my order right. The chicken was well-seasoned, and the veggies tasted fresh. My only critique was the dining area, which should have been cleaner. However, overall, it feels consistently good and worth another visit. " (*Curated Review*)
" Great location with easy access, but sadly, the service was lackluster. I ended up with a half-eaten burrito after finding a long hair in my food! They were quick to offer a replacement, but it really left me with a sour taste, both literally and figuratively. If hygiene is an issue here, I wonder what else could be messed up in the kitchen. Let’s hope they can fix these problems! " (*Curated Review*)
Archived Reviews (363)
" What’s with the inconsistency? I’ve had some good meals here, but others have left me frustrated. My last bowl was practically all beans and not enough of any chicken, and the service was ice cold. I understand there are busy times, but that doesn't excuse a lack of effort in making a customer feel valued. I’ll have to think twice about returning anytime soon. " (*Curated Review*)
" I went into Chipotle looking for a quick meal but left feeling quite disappointed. The line was long, and though I was patient, I felt that the quality of the food had dropped. My tortilla was dry and fell apart, while my ingredients seemed hastily thrown together. I really hope they schedule more staff during peak hours in the future. " (*Curated Review*)
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