Chipotle Mexican Grill
Mexican Restaurant
$
3.8
(452)
Chipotle Mexican Grill has received mixed reviews, with many customers expressing dissatisfaction with the food and service. While some appreciate the fast-casual format and find the food acceptable, concerns over portion sizes, freshness, and authenticity persist. Inauthenticity is particularly noted, as some reviews suggest that flavors don’t align with traditional Mexican cuisine.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (508) 473-0261
Address: 128 Medway Rd, Milford, MA 01757, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Upon biting into my burrito, I was met with an odd flavor profile that did not blend well, almost overpowering. It felt like they used seasoning from another cuisine instead of Mexican spices. Beyond that, there was an inconsistency in portion sizes; online orders were larger, while in-person visits felt lacking. At the end of the day, this location needs to work hard on maintaining a high standard. " (*Curated Review*)
" Honestly, Chipotle has been a part of my routine for years, but lately, I've been extremely disappointed. The last couple of times I went, they got my order wrong – which is incredibly frustrating when you're paying decent money. The rice in my burrito was undercooked, and the vegetables tasted old. I spoke to the manager who was nice but offered little in the way of resolution. I'm considering switching to another location permanently if things don’t improve. " (*Curated Review*)
" I reluctantly went back to Chipotle after a long hiatus due to past experiences. To my surprise, I was greeted with a friendly smile, and the order was prepped in a fairly reasonable time. However, I was disheartened to find the bowl, which I anticipated would be brim-full, only half-filled. Both chicken and toppings were skimpy, leading to more of a light snack than a full meal. The atmosphere felt chaotic, and the cleanliness left a lot to be desired. I hope this was just a fluke, but I'm not sure I'll return again anytime soon. " (*Curated Review*)
" Despite the negative reviews, I find myself returning to this Chipotle location out of habit more than anything else, hoping it will improve. In stark contrast to other experiences I'd read, I actually enjoyed my meal there last week! I ordered a burrito, and though the portion left something to be desired, the flavors were decent. The staff were unusually friendly and seemed to be working together. I hope this is an upward trend. " (*Curated Review*)
" Yesterday, I was ecstatic to try Chipotle again after hearing a friend rave about it. Unfortunately, it didn’t live up to the hype. The taste was mediocre, and although my bowl was full, some of the ingredients tasted off - like they had been sitting too long. The service was quick, yes, but the quality of the food needs a good overhaul. I think I’ll stick to making my own burritos at home rather than risk another disappointing visit. " (*Curated Review*)
Archived Reviews (363)
" What’s with the inconsistency? I’ve had some good meals here, but others have left me frustrated. My last bowl was practically all beans and not enough of any chicken, and the service was ice cold. I understand there are busy times, but that doesn't excuse a lack of effort in making a customer feel valued. I’ll have to think twice about returning anytime soon. " (*Curated Review*)
" I went into Chipotle looking for a quick meal but left feeling quite disappointed. The line was long, and though I was patient, I felt that the quality of the food had dropped. My tortilla was dry and fell apart, while my ingredients seemed hastily thrown together. I really hope they schedule more staff during peak hours in the future. " (*Curated Review*)
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