Moe's Southwest Grill
Mexican Restaurant
$
4.0
(371)
Moe's Southwest Grill provides a mostly authentic Tex-Mex experience. Customers appreciate the customizable menu and fresh ingredients; however, inconsistencies in service and portion sizes cause some disappointment. Overall, the restaurant maintains a loyal customer base but faces challenges in maintaining quality standards across the board.
Open until 10:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (904) 287-2799
Address: 445 State Rd 13 N, Jacksonville, FL 32259, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" It's unfortunate, but I've seen better days at this Moe's. On my recent visit, I noticed a decline in their cleanliness, with a few tables left dirty and a messy condiment station. The food was average, but I found the burrito I ordered to be overly salty. I also felt that the service was lacking; I stood in line for a long time with little acknowledgement from the staff. I hope they can turn things around because Moe's has always been a favorite of mine. " (*Curated Review*)
" The issue lately at Moe's, for me, has been poor service. I frequently order online, and they seem to have trouble with orders lately. My last experience involved several calls to confirm what was missing, and by the time I received my food, it had been over 30 minutes. When I arrived home, I discovered they left out half my order. It’s disheartening because I used to enjoy dining here; now it feels like I need to manage a task. " (*Curated Review*)
" I recently visited Moe's and was pleasantly surprised by the vibrant atmosphere and friendly staff. I ordered the burrito bowl with extra chicken and it was delicious! The flavors blended well together, and I enjoyed the freshness of the ingredients. My only complaint would be the portion size, which seemed smaller than I remembered from previous visits. Nonetheless, I left satisfied and will definitely come back. " (*Curated Review*)
" I have been a long-time patron of Moe's and certainly hold it dear, but my recent outing left me feeling frustrated. I understand that the pandemic has shifted things, but the lack of attention to cleanliness was evident. The menu is still fun and innovative, but I noticed the tables went uncleaned even during peak hours. I didn't feel comfortable lingering during my meal. Moe's needs to reevaluate their staffing to improve service consistency! " (*Curated Review*)
" Long-time fans of Moe's that continue to visit due to the flavors we love. However, it’s been tough lately with the inconsistency of service and food quality. I recently went only to find tables sticky and my order mishandled. When staff are seen laughing in the back while customers are waiting, it raises questions about management and execution. I hope they can turn it around because the brand has potential if they pay closer attention. " (*Curated Review*)
Archived Reviews (298)
" Enjoyed an excellent lunch at Moe's yesterday! I had the veggie burrito, and it was loaded with fresh ingredients. The staff was friendly and took the time to customize my order to my liking. The atmosphere was refreshing, with the rooftop style seating really adding to the experience. It’s clear they take pride in their food preparation. I would absolutely recommend this Moe's location to anyone looking for a quick, healthy meal! " (*Curated Review*)
" Last night, I returned to Moe's after a while and was a bit taken aback. The food was still flavorful, but the overall cleanliness was questionable. There were crumbs on the floor, and I noted some restrooms needed attention. The staff seemed rushed and occupied with the dinner crowd, but I didn't receive the customer service I had remembered. I feel they might lack adequate staff on busy nights. " (*Curated Review*)
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