Moe's Southwest Grill
Mexican Restaurant
$
4.0
(371)
Moe's Southwest Grill provides a mostly authentic Tex-Mex experience. Customers appreciate the customizable menu and fresh ingredients; however, inconsistencies in service and portion sizes cause some disappointment. Overall, the restaurant maintains a loyal customer base but faces challenges in maintaining quality standards across the board.
Closed · opens 10:30 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (904) 287-2799
Address: 445 State Rd 13 N, Jacksonville, FL 32259, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I can clearly see the decline in Moe's compared to when they first opened. The menu options are still decent, but the lack of attention to cleanliness and service makes it hard to enjoy. I sat down at a dirty table, and it took me quite a while to get someone to help me clean it. Overall, the food was still nice, and I appreciate their desire to cater to different dietary needs, but I wish they’d focus on the basic upkeep. I hope to see improvement soon. " (*Curated Review*)
" First time at Moe's and I must say, it left a lasting impression! The staff was incredibly attentive, and the food was fresh and flavorful. I particularly loved the variety of salsa options available. As a Tex-Mex enthusiast, I can say this place had a genuine feel to it. I went with family on Taco Tuesday, and we all enjoyed our meals. It's great to see establishments that really emphasize quality. I wouldn’t hesitate to return! " (*Curated Review*)
" I used to love Moe's, but the quality seems to be slipping. The last time I visited, the chicken in my bowl was undercooked, and the staff seemed more interested in chatting than serving customers. It is frustrating to see a once-great fast casual dining spot slide. The flavor profile remains strong, but they need to tighten up kitchen practices and hire friendly employees. I’ll likely not return unless changes are made. " (*Curated Review*)
" We've been going to this location for ages and while I've seen good and bad days, I have to say that recently it's been more disappointing than rewarding. There were several times I ordered from there only to find missing items or poorly prepared plates. The burden of checking things repeatedly weighs heavy on my shoulders - it's a restaurant, not a delivery service. Still love the taste, but the service quality needs to improve. " (*Curated Review*)
" It's difficult to be harsh about a place I enjoy so much, but my last venture to Moe's had its flaws. Despite enjoying the burrito I ordered, there was an issue with cleanliness again, with tables dirty and floors sticky. Additionally, my order took a long time to prepare due to a staff shortage. I left feeling slightly unsatisfied, which is a shame as I love their food. I will definitely give them another chance in the future. " (*Curated Review*)
Archived Reviews (298)
" Enjoyed an excellent lunch at Moe's yesterday! I had the veggie burrito, and it was loaded with fresh ingredients. The staff was friendly and took the time to customize my order to my liking. The atmosphere was refreshing, with the rooftop style seating really adding to the experience. It’s clear they take pride in their food preparation. I would absolutely recommend this Moe's location to anyone looking for a quick, healthy meal! " (*Curated Review*)
" Last night, I returned to Moe's after a while and was a bit taken aback. The food was still flavorful, but the overall cleanliness was questionable. There were crumbs on the floor, and I noted some restrooms needed attention. The staff seemed rushed and occupied with the dinner crowd, but I didn't receive the customer service I had remembered. I feel they might lack adequate staff on busy nights. " (*Curated Review*)
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