Chipotle Mexican Grill
Mexican Restaurant
3.2
(62)
Chipotle Mexican Grill has experienced mixed reviews regarding its food authenticity and overall service. While some customers appreciated the variety and taste typical of Chipotle offerings, others reported issues with food freshness and portion sizes, often leaving them disappointed. Concerns about cleanliness and staff attentiveness further impacted the overall dining experience at this location.
Restaurant website: Website
Phone number: (434) 358-0081
Address: 109 Community St, Charlottesville, VA 22911, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Was hoping for a delicious meal, but left feeling unsatisfied. The portion sizes were not worth the money spent, and the flavors were simply not there. The restaurant seemed packed but the one staff member at the register was struggling to keep up with orders, which slowed everything down considerably. I hope they find their rhythm soon, as I would love for this location to succeed. " (*Curated Review*)
" Happy to finally have a Chipotle nearby, but this location really needs improvement. The cleanliness issue was immediate upon entry, with tables sticky and in need of a clean. My burrito, while decent, seemed smaller than I remember from other Chipotles. The staff were nice but disorganized, which made the wait longer and frustrating. I really hope they step up their game as I want this location to thrive. " (*Curated Review*)
" My experience at this Chipotle was a mixed bag. While the location looked clean and new, the service was less than satisfactory. I ordered a steak burrito, and the meat was quite dry, which was frankly disappointing. Additionally, the staff seemed scattered and uncertain of how to fulfill orders efficiently. I think they just need some time to find their footing, but I left feeling unsatisfied. " (*Curated Review*)
" My experience was quite disappointing, to be honest. I waited for an excessively long time at the drive-thru, only to find out they don’t even take orders there. The staff inside seemed overwhelmed and ill-prepared. When I finally got my burrito, the ingredients didn't taste fresh at all. It truly hurt my heart because I've always loved Chipotle. " (*Curated Review*)
" I was really looking forward to my meal at Chipotle, but the excitement quickly faded when I entered. The restaurant felt dirty, and my order was completely messed up. Service was so slow that I left feeling frustrated. The food was mediocre as it lacked the freshness I've come to expect from Chipotle. What a letdown! " (*Curated Review*)
Archived Reviews (51)
" I visited last week and am still upset about my experience. There were less than five people in front of me, yet it took a long time to receive my order. When I finally got my bowl, it was lukewarm and lacked the usual Chipotle flavor. The staff appeared disorganized and short-staffed, which made the experience frustrating. Not sure I'll return anytime soon. " (*Curated Review*)
" I decided to stop by and grab takeout from this Chipotle, but nothing went smoothly. The staff seemed overwhelmed and were not attentive to the customers waiting. My food order was incorrect, and after I fixed it, the food was cold. While the atmosphere looked inviting, the service kept ruining the experience for me. " (*Curated Review*)
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