Chipotle Mexican Grill
Mexican Restaurant
$
3.2
(382)
Chipotle Mexican Grill has been facing consistent criticism for poor service and cleanliness, raising significant concerns regarding the authenticity and safety of the food served. While some positive remarks about the flavors of the food exist, many customers report issues with food quality and staff behavior, leading to a diminished overall experience.
Restaurant website: Website
Phone number: (860) 319-0992
Address: 30 Salem Turnpike, Norwich, CT 06360, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Really wanted to enjoy my meal but was unsettled by the environment of the restaurant. It just felt dirty and unkempt. Though I tried to enjoy my food, it was lukewarm and lacked flavor. It seems they need a change at this location. " (*Curated Review*)
" I stopped by Chipotle because I was craving some delicious Mexican food, but this location was a total letdown. I was immediately put off by the messy surroundings; there was food on the floor and unclean tables. My bowl was mostly sauce with very little rice or meat, and the staff seemed completely unfazed that I was disappointed. I won’t be coming back. " (*Curated Review*)
" This was my first time at this Chipotle location, and I'll definitely make it my last. The food looked old, and the environment was just awful. Everything from the floors to the counters needed cleaning. The staff were not helpful at all, and I felt rushed when ordering. I left feeling more disappointed than satisfied. " (*Curated Review*)
" Disappointing overall. The atmosphere was not welcoming. It was bossy to see employees unable to help each other. My order was messed up; they served me beef instead of chicken. The food was okay but nothing to rave about. It would take significant changes for me to consider coming back. " (*Curated Review*)
" The experience I had at Chipotle the other day was nothing short of frustrating. The dining area looked abandoned, with trash scattered everywhere. My order took too long, and when I finally got it, I noticed a hair in my food—completely unacceptable. To top it all off, the staff didn't seem to care. This location needs a serious overhaul! " (*Curated Review*)
Archived Reviews (307)
" I'm really disappointed with this visit to Chipotle. First, the cleanliness left a lot to be desired. I noticed food debris all over the floor. When I finally got my food, it was lacking flavor and was poorly prepared. It was cold and did not taste fresh, which I really expected. I won’t be coming back anytime soon! " (*Curated Review*)
" I'm really disappointed after my recent visit to Chipotle. The cleanliness was unacceptable, with dirty tables and floors. The food looked old and uninviting. When I asked for specific toppings, the staff acted annoyed. I ended up leaving half my meal untouched. I used to love coming here, but I can't recommend this place to anyone now. " (*Curated Review*)
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