Chipotle Mexican Grill
Mexican Restaurant
$
3.2
(382)
Chipotle Mexican Grill has been facing consistent criticism for poor service and cleanliness, raising significant concerns regarding the authenticity and safety of the food served. While some positive remarks about the flavors of the food exist, many customers report issues with food quality and staff behavior, leading to a diminished overall experience.
Restaurant website: Website
Phone number: (860) 319-0992
Address: 30 Salem Turnpike, Norwich, CT 06360, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Honestly, I used to love Chipotle, but this experience has soured my view completely. From the moment I walked in, I was hit with a mix of overwhelming noise and dirty tables. The line moved slowly, and right when it was my turn, they were out of guacamole, which is unacceptable for a place known for it. Once I finally got my meal, the rice tasted stale, and the meat was less than generous in portion. I can’t recall the last time I felt this let down after dining out. " (*Curated Review*)
" Waiting for my food felt like an eternity, and when I finally received it, it was a far cry from what I expected. The line was slow, with the staff appearing overwhelmed. My burrito was less than satisfying, seeming underfilled and poorly constructed. They really need to tighten up their operations here. " (*Curated Review*)
" Was really looking forward to dining at Chipotle but was extremely let down by my experience. The restaurant was desperately in need of a cleaning, and my order took forever to prepare despite not being busy. When my food finally arrived, it was lukewarm at best and poorly assembled. I wish I could recommend this place, but it’s hard. " (*Curated Review*)
" This Chipotle has changed in ways I didn’t expect. I received my order quickly, but the lack of flavor is what stood out to me the most. The staff was doing their job but not at all politely, and the place could have been much cleaner. I wouldn’t go back to this location if I can help it. " (*Curated Review*)
" This has been my go-to place for burritos until recently. The last two visits have been disappointment after disappointment. I went in for a quick lunch and was faced with a line that took over 30 minutes to get through. Once I reached the counter, they had run out of half the ingredients! My order came wrong, not to mention that the bowl was poorly filled. I can't justify coming here again when better options are available. " (*Curated Review*)
Archived Reviews (307)
" I'm really disappointed with this visit to Chipotle. First, the cleanliness left a lot to be desired. I noticed food debris all over the floor. When I finally got my food, it was lacking flavor and was poorly prepared. It was cold and did not taste fresh, which I really expected. I won’t be coming back anytime soon! " (*Curated Review*)
" I'm really disappointed after my recent visit to Chipotle. The cleanliness was unacceptable, with dirty tables and floors. The food looked old and uninviting. When I asked for specific toppings, the staff acted annoyed. I ended up leaving half my meal untouched. I used to love coming here, but I can't recommend this place to anyone now. " (*Curated Review*)
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