Chipotle Mexican Grill
Mexican Restaurant
$
3.6
(514)
Chipotle Mexican Grill has received mixed reviews regarding its food quality and service. Some customers enjoy the flavors and variety, expressing satisfaction with the authentic elements of the burritos and bowls. However, many others have noted significant service issues, including inattentive staff and incorrect orders. Thus, while the restaurant offers primarily authentic Mexican fast-casual cuisine, the overall dining experience can vary greatly due to inconsistent service.
Restaurant website: Website
Phone number: (913) 780-4326
Address: 197 N Parker St, Olathe, KS 66061, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I had a great experience today! The staff were enthusiastic and helpful as I customized my burrito. The atmosphere was upbeat, which is not always the case in fast-casual chains. The food, while not the most authentic, was definitely satisfying. I would recommend coming here, especially when you’re in a rush but want something decent. " (*Curated Review*)
" I recently tried with family, and it was a pleasant experience overall. The food tasted fresh, and there’s an impressive selection. However, I felt that the tables could use a better cleaning. It was slightly awkward to see crumbs and spilled drinks around. Still, the friendly staff made up for it; they were attentive and eager to help. " (*Curated Review*)
" I can’t believe this place! The food was decent, but the service was terrible. I ordered two bowls, and it took forever to get them made. There was no one in line before me, but they were dilly-dallying around, chatting among themselves. My order didn’t have half of the ingredients I requested. Honestly, is it that hard to pay attention? " (*Curated Review*)
" This Chipotle restored my faith in the franchise. I visited on a day when they were busy, yet the line moved quickly and everyone was friendly. I ordered a burrito bowl with steak, and it was not only filling but also had great flavors. The cleanliness of the restaurant stood out to me, and so did the way I was treated. I’ll definitely be back again soon. " (*Curated Review*)
" I used to love Chipotle, but my last experience was quite disappointing. The food was just average, and the staff did not seem attentive. They forgot to put guacamole in my bowl, which was the main reason I came. I expressed my concerns, but it felt like they didn’t care. Overall, it wasn’t a great experience, and I might not come back anytime soon. " (*Curated Review*)
Archived Reviews (413)
" What a letdown! My wife and I decided to try Chipotle again after hearing that their menu was updated. The new items looked enticing, but our experience was lackluster at best. The food was mediocre, the guacamole appeared brown and old, and they forgot one of our sides. The staff seemed rushed and inattentive, as well. It's a shame because we used to love this place, but we're not coming back anytime soon. " (*Curated Review*)
" Good food, bad service. My burrito was tasty, and it had a generous amount of ingredients. However, the staff seemed overwhelmed and were moving around like they didn’t have a clue. I stood at the register waiting to pay for over five minutes! I understand it can get busy, but there should be a priority on customer service. " (*Curated Review*)
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