Moe's Southwest Grill
Mexican Restaurant
$
3.8
(494)
Moe's Southwest Grill has faced a decline in its reputation among customers, with many expressing concern about food quality and cleanliness. While some diners appreciate the sizable portions and casual atmosphere, the authenticity of the food and overall service consistently appear to fall short. The variability in experience suggests a need for improvements across several areas.
Open until 9:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (315) 702-8220
Address: 217 Grant Ave, Auburn, NY 13021, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" This experience was both good and bad. Enjoyed the atmosphere and the spacious seating, but I encountered several issues with my order. The staff appeared distracted and it showed in their service. Plus, I received the wrong order which further added to my annoyance. Despite this, the food itself was decent when it finally came out, although it wasn’t what I ordered. I'm torn about whether I will return here. " (*Curated Review*)
" Moe's, while it has a colorful and lively design, has seen better days. My most recent experience left me with a sour taste—quite literally. The food was bland, and the staff seemed more focused on chatting than serving customers. I didn’t appreciate the lack of attentiveness. On top of that, it seemed like half the meats were out by the time I got to order. It was frustrating and disappointing. I’ll likely explore other restaurants in the area next time. " (*Curated Review*)
" On a whim, I decided to visit Moe's again and was curious to see if things had improved. Upon arrival, I greeted by somewhat structured chaos; staff members were hustling about. I placed my order and indulged in one of their classic burritos, which managed to be satisfying for the price. However, I was disheartened to find the bathroom situation lacking cleanliness. I would recommend checking in with the management as it took away from my experience. Overall, I would rate this trip as decent, not great. " (*Curated Review*)
" Moe's has always been a family-favorite for us! Recently, the service was pleasant and quick, and we really loved their crispy chips! While waiting, I observed how the kitchen was running well, keeping orders in check. The food we had was enjoyable, and I appreciate that they regularly refresh their menu items. This particular visit felt like a legitimate win, and I hope to return soon for some more of their awesome quesadillas. " (*Curated Review*)
" My experience at Moe's took a turn for the worse. Firstly, the staff's demeanor was unhelpful, which can really dampen one's dining experience. I was disappointed with how rundown the premises appeared, particularly the condiment stations. And the food—while hefty in portion—fell flat in taste. I left feeling unfulfilled, and it's disheartening to say I probably won't be returning anytime soon. " (*Curated Review*)
Archived Reviews (397)
" Every time I visit Moe's, I fall in love with their vibrant atmosphere and generous portions. My last visit didn’t disappoint; their queso continues to shine! I’m always left with more than enough food, and the staff was truly friendly. I appreciate the fact that they often have special deals. I recommend this place to anyone looking for a filling and enjoyable meal with close friends or family! " (*Curated Review*)
" Satisfying, but left me wanting more! The food and flavors are solid, but I wonder if the kitchen staff spent enough time preparing the food right? There was something slightly off about how it all blended. The staff were friendly, but seem overwhelmed. They could use more help, especially during busy hours. For now, it’s good but not great. " (*Curated Review*)
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