Chipotle Mexican Grill
Mexican Restaurant
$
2.2
(273)
Chipotle Mexican Grill has received mixed feedback, especially regarding its service levels and cleanliness. Despite enjoying a generally authentic representation of Mexican cuisine, patrons have expressed frustration over service delays and inconsistent order accuracy. Many customers appreciate the freshness of the food, but the atmosphere often detracts from the overall experience due to cleanliness concerns.
Restaurant website: Website
Phone number: (607) 201-0562
Address: 621 Harry L Dr, Johnson City, NY 13790, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I genuinely had a good experience here! Although I saw some reviews that dissuaded me, I had to see it for myself. The ratings on the food were correct—really fresh and flavorful. The staff was friendly, and I felt welcomed even though there were quite a few customers to attend to. I did notice the dining area could use a quick clean-up, but everything else was great. I'm looking forward to my next visit and hoping it will be just as good as this time! " (*Curated Review*)
" This Chipotle is a mixed bag. The food itself never disappoints—it’s always on par with the brand standards of freshness and flavor. However, there’s a palpable frustration I’ve encountered with the service. The line can move slowly, and the staff sometimes seem overwhelmed by the number of orders. My last experience was notably better, but consistency is important. They need to focus on a smoother operation to enhance guest experience. " (*Curated Review*)
" I just had the worst experience ever at this Chipotle! This has become a running joke with my friends since it's always the same saga. I ordered on the app, thinking it would make everything easier. No! When I arrived, they said my order wasn’t ready. I waited for 30 minutes, and upon finally getting my order, it was wrong. I expressed my concerns to the staff, and they were incredibly dismissive. It’s frustrating to pay for a service that consistently fails to deliver. I won’t be returning. " (*Curated Review*)
" On my quest for an authentic Mexican meal, I decided to check this Chipotle. I was pleasantly surprised! The ambiance was relaxed, and the flavors in my burrito were robust. The staff was eager to assist without making me feel rushed. I appreciate cleanliness in dining, and while I noticed a few tables could use cleaning, it wasn’t enough to ruin my experience. For anyone looking for authentic flavors in a fast-casual setting, I would recommend this location. " (*Curated Review*)
" This Chipotle location is a hit or miss. My last experience was an absolute hit! The meat was robust and seasoned just right. I was surprised at how everything was fresh and ready. However, my previous visit saw a completely different story with confused staff who kept getting orders wrong. This inconsistency makes it tough to recommend to others fully. I'd say just keep your order simple so you can avoid the hassle. " (*Curated Review*)
Archived Reviews (220)
" Fantastic food, but it’s overly frustrating to get it! I placed an online order during a busy lunch hour, expecting to pick it up conveniently. My experience was marred when I had to wait even longer than expected, and when I got my order, it was incomplete and cold. It’s a shame because the flavors are recognizable, but heaven knows I’ll think twice before ordering online again. " (*Curated Review*)
" I had the most frustrating experience ever at this Chipotle! First, I waited over 20 minutes just to place my order, as there was only one staff member taking and fulfilling orders. When I finally received my bowl, I discovered it was missing half of the ingredients I had requested. Only to be told they were currently out of stock due to 'high demand.' The food tasted fine, but the overall experience completely ruined it for me. It’s a shame because I used to enjoy dining at Chipotle, but now it’s hit or miss. " (*Curated Review*)
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