El Pollo Loco
Mexican Restaurant
$
3.8
(473)
El Pollo Loco is a popular quick-service restaurant known for its fire-grilled chicken, which many customers appreciate for its authentic flavors reminiscent of traditional Mexican cuisine. However, the service quality and restaurant cleanliness seem to vary significantly across locations, leading to mixed experiences.
Open until 7:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (213) 626-7975
Address: 260 S Broadway, Los Angeles, CA 90012, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I visited El Pollo Loco yesterday and had a reasonable dining experience, but it could be improved. The restaurant was relatively clean, but the food was mediocre and the chicken lacked the smoky flavor I associate with the brand. The service staff seemed distracted and were slow to respond to questions. This location has potential; it just needs to step it up a notch in terms of staff training and food quality. " (*Curated Review*)
" I have been coming to El Pollo Loco for years, and I still think they serve the best grilled chicken around. The flavor of the marinade is unbeatable, and I love the freshness of the sides. However, I’ve noticed that service can sometimes be slow during peak hours, and occasionally I have to wait for my order. It's generally worth the wait though, and the quality of the food keeps me coming back for more! " (*Curated Review*)
" I recently visited this El Pollo Loco and it was a huge letdown. The place was messy, and they were out of several menu items leading to confusion on my order. I ordered a pollo bowl and it was skimpy on the chicken. The staff seemed overwhelmed and uninterested in providing assistance. To top it off, I left feeling unwell after the meal; the chicken didn’t have that fresh flavor I expect. I won't be returning to this location again. " (*Curated Review*)
" I had a surprise birthday gathering at El Pollo Loco and the staff went above and beyond to accommodate us. Teresa, our host, was phenomenal! She helped ensure our large order was prepared perfectly and everything was delicious, especially the chicken. I love how they use fresh ingredients and the ambience of the place felt welcoming. My friends and family also enjoyed the food, and we all agreed we should do this more often. Highly recommend! " (*Curated Review*)
" The last time I went to El Pollo Loco, I was disappointed. The chicken was dry and lacked the flavor I expected. Although the atmosphere seemed alright, the staff was not attentive to the needs of customers. My order took longer than it should have, and I had to go back for my drink because they forgot it. I've had better experiences with other locations. It's a shame because I love this chain. " (*Curated Review*)
Archived Reviews (380)
" Each time I've visited El Pollo Loco, I've received consistently great service. The staff always greets me with a smile, and I've never had a problem with my orders. Recently I enjoyed the chicken quesadilla, which was delicious and just the right size. The atmosphere is family-friendly, perfect for a meal with kids. Always a good choice for casual dining. " (*Curated Review*)
" The chicken at El Pollo Loco is always a treat! I enjoy trying out their seasonal specials; this time, I had the citrus-marinated chicken, and it was just divine. The staff was friendly and acknowledged me right away. The ambiance here is compact but inviting, making it a nice stop for a quick meal. I’m looking forward to my next visit! " (*Curated Review*)
Have been to El Pollo Loco? Share your experience with other people!
Explore Other Cuisines Near Los Angeles, California 90012
Top rated nearby
Address: 3425 1st St, Los Angeles, CA 90063, USA
Address: 700 S Grand Ave, Los Angeles, CA 90017, USA
Address: 448 S Hill St, Los Angeles, CA 90013, USA
Address: 5-11 Olvera St, Los Angeles, CA 90012, USA
Address: 812 N Evergreen Ave, Los Angeles, CA 90033, USA
Address: 208 E 8th St, Los Angeles, CA 90014, USA
Address: 4504 E 3rd St, Los Angeles, CA 90022, USA
Address: 1261 Sunset Blvd, Los Angeles, CA 90026, USA
Address: 3575 Wilshire Blvd, Los Angeles, CA 90010, USA
Address: 3014 W Olympic Blvd, Los Angeles, CA 90006, USA