El Pollo Loco
Mexican Restaurant
$
3.9
(775)
El Pollo Loco is known for its authentic Mexican grilled chicken offerings, praised for their flavor and freshness. Customers frequently highlight the appealing portions and quality of food, though they also note inconsistent service and occasional cleanliness issues. Overall, patrons appreciate the authentic taste that stands out among fast-food options.
Closed · opens 10:00 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (832) 595-8381
Address: 5346 W Grand Pkwy S, Richmond, TX 77406, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" We had a wonderful time at El Pollo Loco! The staff were cheering, and the food came out hot and fresh. We especially loved the crunchy tacos and the chicken was grilled to perfection. The portions are generous for the price, and we left completely satisfied. The only negative was that there was a small wait, but the customer service from the staff made it completely worth it. We will definitely be back soon for more great food! " (*Curated Review*)
" El Pollo Loco has been a family favorite for years! We recently had the family pack, which fed four of us comfortably and had plenty of delicious chicken. The flavor is unmatched, and we love the array of sides. However, the service was a bit delayed during our last visit, making it inconvenient, especially with kids waiting. Overall, we appreciate the authentic tastes they offer and the family-friendly meal options. We'll keep coming back for that flavorful chicken! " (*Curated Review*)
" Hands down the best grilled chicken I’ve had from a fast-food restaurant! The marinade they use is heavenly, and it’s cooked fresh right in front of you. I ordered the chicken salad, and it was packed with fresh veggies and generous chicken pieces. The atmosphere is casual and inviting. However, the service can be hit or miss—sometimes quick, sometimes I wait longer than expected. Despite this, I can’t wait to try more from the menu on my next visit. Highly recommended! " (*Curated Review*)
" As a frequent customer, I have always enjoyed the grilled chicken here! My favorites are the chicken bowls; they’re packed with flavor and freshness. I usually love stopping by for a quick bite during my lunch break. The staff have been courteous too. A few times the service has been slower during peak hours, but the food quality has remained high. Overall, it’s a solid choice when I’m craving fast Mexican food. " (*Curated Review*)
" I truly love this place! The grilled chicken is juicy, flavorful, and grilled exactly how I like it. I often pick up food from the drive-thru for lunch, and the staff are always friendly and quick. The sides are delicious too, and lately, they’ve been offering some great deals. I would recommend it to everyone looking for a fast meal without sacrificing the quality. My go-to order is the chicken bowl, and it never disappoints! " (*Curated Review*)
Archived Reviews (622)
" Had a horrible experience recently! I ordered the chicken burrito to go, and it was missing chicken entirely. I was given rice and beans with barely any chicken. The staff didn’t seem to care, and I felt ignored when I pointed out the issue. This was my first time visiting El Pollo Loco, and I was really looking forward to it. I doubt I’ll return after such poor service. " (*Curated Review*)
" I’ve always enjoyed coming to El Pollo Loco, but lately, I've noticed a decline in quality. During my last visit, the chicken was dry, and the tacos were lacking flavor. The service wasn’t poor but definitely not what I was used to from them before. I’d still come back for the affordable prices, but I hope they get back to their original quality soon. " (*Curated Review*)
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