Chipotle Mexican Grill
Mexican Restaurant
$
3.3
(172)
Chipotle Mexican Grill at this location has a mix of experiences regarding authenticity and quality of food. The reviews highlight some success with menu items like chicken al pastor, praised for its flavor, suggesting a competent effort towards maintaining authentic cuisine. However, numerous customers express disappointment over service quality, portion sizes, and consistency, leading to an overall average experience.
Restaurant website: Website
Phone number: (804) 693-2475
Address: 7115 George Washington Memorial Hwy, Gloucester, VA 23061, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Wow, I'm really torn about my visit to Chipotle. The food itself was satisfying, I tried the chicken al pastor, and it tasted delicious. However, I was extremely disappointed with the service; it felt like they were understaffed. I waited so long for my meal that it nearly made my experience negative. The atmosphere was lively, which I enjoyed, but it was also quite dirty in some areas. I'd be willing to return and give it another chance, but they definitely need to figure out their service game. " (*Curated Review*)
" My recent visit to Chipotle was a mixed bag. On one hand, I really liked the freshness of the ingredients and the flavor of the steak; it was spot on. On the other hand, I was disappointed to find that they were out of several popular toppings, and the rice servings were not enough to fill me up. The staff members behaved courteously, but they seemed overwhelmed. The restaurant appeared clean and well-maintained, with a nice atmosphere. I think it has potential but needs some operational tweaks. " (*Curated Review*)
" Chipotle in Gloucester has a superb location, and the ambiance adds to the experience. Unfortunately, my last visit left me underwhelmed. I missed my older experiences at other Chipotle locations with delicious, generous enough portions. This time, I felt like I paid a premium price for a bowl that barely filled me up. The service was decent; the employees were nice, but there seemed to be a lack of focus. I would love to see improvements as I think they can live up to the Chipotle name eventually. " (*Curated Review*)
" My experience with Chipotle last night was generally good, but there were a few hiccups. The wait time was longer than expected, even though it wasn’t very busy. Once I reached the counter, the staff was helpful, and I ordered a carnitas bowl. Unfortunately, they were out of some toppings, which was disappointing. I also felt the portion sizes were smaller than I remember from previous visits. The atmosphere was clean and modern, and I really liked the layout. I have hopes that when they get more experienced staff and work through their initial challenges, it will become a great place to eat. " (*Curated Review*)
" I gave Chipotle in Gloucester a try, and while the food was decent, I was disappointed in the service. The staff members felt hurried, leading to an erratic experience. I had to wait longer than expected for my meal. And when I got my bowl, it was significantly under-filled for the price. The cleanliness of the establishment was up to par, but the overall experience was mired by the inconsistencies. I would consider coming back in a few months to see if they have improved. " (*Curated Review*)
Archived Reviews (139)
" This new Chipotle location was exactly what I was waiting for in Gloucester! The food was just as good as I remembered from other locations. I got a steak burrito, and it was very tasty. The ingredients seemed fresh, and I loved the flavor. However, I did notice that the portion was smaller than usual, which was disappointing. The atmosphere inside was pleasant; the decor was modern, and it was clean overall. Service took a little longer than expected, possibly due to it being new and busy, but I would say it was worth it. Would definitely come back again! " (*Curated Review*)
" My family got takeout from Chipotle last week, and I have to admit that we were impressed by the food quality. Every ingredient tasted so fresh, and it was clear that they care about providing good products. However, the service left much to be desired; we encountered a few issues with misunderstanding our order, and the portions were definitely smaller than other locations I've been to. After dining in, I want to note that the atmosphere felt modern, inviting and very clean, which we loved. I am hopeful they will address these service issues moving forward. " (*Curated Review*)
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