Chipotle Mexican Grill
Mexican Restaurant
$
3.3
(117)
Customers have mixed feelings about Chipotle Mexican Grill, particularly highlighting issues with food authenticity and portion sizes. Despite some positive experiences with the taste and freshness of the ingredients, many report dissatisfaction with service quality and cleanliness at certain locations, which has affected their overall dining experience.
Restaurant website: Website
Phone number: (270) 632-2973
Address: 3100 Fort Campbell Blvd, Hopkinsville, KY 42240, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I don’t know what the hype is all about. I ordered through the mobile app to save time, only to arrive and find my order wasn't ready. After waiting several extra minutes, I was handed a sad-looking bowl that was half a serving at best. When I called to question this discrepancy, the employees ended up arguing in front of customers. It was utterly unprofessional! I will not be returning to this Chipotle anytime soon. Just disappointing. " (*Curated Review*)
" Although I had experienced good service here in the past, recently I had to double-check my order to ensure accuracy because the staff seemed distracted. No one seemed to be in charge! I attribute this to the rush, but I'm also wary of consistency. The food is still great, and I loved the flavor—I had a carnitas burrito with everything on it—but they could improve on keeping the environment organized. " (*Curated Review*)
" I decided to try Chipotle after several friends recommended it. I was expecting a top-notch experience, but the service was lackluster. The staff seemed disorganization and overwhelmed even though the place wasn't busy. I ended up receiving the wrong order, but they fixed it promptly. The burrito was decent but not spectacular. I may give it another chance in the future. " (*Curated Review*)
" Today was my first time trying Chipotle's food, and I was pleasantly surprised! The burrito bowl I had was packed with rice, beans, and all sorts of toppings. The portion was amazing! I felt like I received great value for my money. The staff was friendly, and even though the place was busy, they managed to keep things flowing well. I will definitely be visiting again! " (*Curated Review*)
" Visiting for lunch, I was eager to try Chipotle's popular offerings for the first time. The flavor was excellent, but my burrito ended up being quite small compared to what I remember from other locations. The staff was cheerful, but they could have done a better job keeping the restaurant tidy. Overall, it was a good start but not the best first impression. " (*Curated Review*)
Archived Reviews (95)
" I must say, I was very skeptical about this location due to some of the negative reviews I had come across. However, my experience was quite the contrary! The burrito I had was loaded with flavor and ingredients. I went for the chicken with extra toppings, and boy, it didn't disappoint! The staff seemed cheerful and eager to help, which definitely added to the overall positive vibe. The only downside was that the restaurant was a bit noisy, but not to the point that it ruined my meal. I'll definitely revisit. " (*Curated Review*)
" My experience at Chipotle was good, but I have had better. The burrito was decent and filling. I love how quick the service is, but I think they can improve on the ingredient quality. I found that my rice was a tad undercooked, which ruined the texture. If they can work on these little things, I'd say this place would be 5-star worthy. Overall, I will return in hope of a better experience next time. " (*Curated Review*)
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