Chipotle Mexican Grill
Mexican Restaurant
$
2.9
(311)
Chipotle Mexican Grill has struggled significantly at this location, with countless customers expressing frustration over service, food availability, and hygiene standards. Despite the expectation of authentic Mexican cuisine, issues like burnt chips, lack of fresher ingredients, and a consistently unkempt ambiance have been highlighted, detracting from the overall experience.
Closed · opens 10:45 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (513) 643-3255
Address: 2029 Hospital Dr, Batavia, OH 45103, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I have frequented numerous Chipotle restaurants, but this one stands out as the worst. They consistently forget items in my online orders. One time, I didn’t receive my chips at all and my burrito bowl was lacking its expected ingredients. I mentioned it to the staff, but they were dismissive. It's as if they just don’t care about their customers. This has happened too many times, and I will not be returning. There are plenty of other places that appreciate their customers! " (*Curated Review*)
" I loved Chipotle once, but this location has really made me reconsider. The interiors were dirty, and there were ants crawling around! I noticed several customers commenting on the mess as well. The food felt like it had been sitting for so long, not the fresh quality I expect from Chipotle. They shouldn’t be so careless with food prep and cleanliness. I won’t be back unless significant changes are made. " (*Curated Review*)
" Unbelievably messy! The tables were left dirty, and the trash cans were overflowing. I understand the fast-casual concept, but cleanliness should not be compromised. Furthermore, they were out of the most basic ingredients such as guacamole and chips. It completely ruined my lunch experience. I also had to remind the staff to wash their hands before serving food. Very disappointed and I won't return to this particular location again. " (*Curated Review*)
" This Chipotle location used to be good, but it seems they can never keep enough stock on hand. I went there for a quick lunch only to find out they were out of chicken! After that, I asked for rice, and it was hard and undercooked. I've always been a fan of their burrito bowls, but I had to settle for something else this time, and it was quite disappointing. The service was also slower than expected. I really hope they can improve! " (*Curated Review*)
" I had a terrific experience at this Chipotle. The staff were incredibly helpful and attentive, even during the busy rush. My burrito tasted fresh and had just the right amount of each ingredient. It felt good to eat here, and the prices are reasonable for the quality of food I received. Definitely worth a visit. " (*Curated Review*)
Archived Reviews (250)
" There was a long wait today, but I think it was due to the lunch rush. When I got to my turn, there were several items available, but I was disappointed they were out of chips yet again. However, I got a very tasty burrito, with just the right amount of spice! The staff was friendly enough, making the wait feel worthwhile. " (*Curated Review*)
" I was looking for a quick meal and thought I would treat myself to Chipotle, but my experience was far from enjoyable. The atmosphere inside was chaotic, staff were rushing and making mistakes with orders. I expected better, given the Chipotle name. It's a shame because the potential is there, but they need to focus on training their employees. " (*Curated Review*)