Chipotle Mexican Grill
Mexican Restaurant
$
3.3
(444)
Chipotle Mexican Grill at this location has received mixed feedback regarding its food and service. While some customers remark on the authenticity of its Mexican offerings, many others express concerns about cleanliness, consistency in order accuracy, and overall dining experience. This restaurant struggles with maintaining a pleasant dining atmosphere, which detracts from the potential enjoyment of their meals.
Restaurant website: Website
Phone number: (240) 329-2732
Address: 1739 Dual Hwy, Hagerstown, MD 21740, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" After hearing mixed reviews, I decided to give this Chipotle a shot. Unfortunately, my experience mirrored the negative feedback I had seen online. I ordered a steak burrito and received something that seemed more like a rice bowl with barely any meat. The staff didn’t seem to communicate properly, which caused further delays. The whole restaurant felt neglected; the tables were dirty and there was old food on the floor. I usually enjoy going to Chipotle, but this location has a lot of issues to work through. Maybe I’ll try again in the future, but not looking forward to it as of now. " (*Curated Review*)
" I've visited this Chipotle several times, and my experiences have been consistently mediocre. The food is alright, and I love the generous portion sizes, but the cleanliness is a huge concern. There are always crumbs and spills on the dining room floor, which makes me question the overall hygiene of the restaurant. The staff are sometimes friendly, but during busy hours, they seem more focused on speed than service quality. I'm debating whether to continue coming here despite the tasty food. " (*Curated Review*)
" After hearing such rave reviews about Chipotle, I finally decided to try it. The atmosphere was indeed upbeat, but the cleanliness standards left me wanting more. Tables were sticky, and the drink area was disorganized. When I ordered my burrito, it was packed to the brim, and the flavors were remarkable. However, I did notice a couple of hairs in the food, which spoiled the experience. I definitely appreciate the flavor, but cleanliness is vital to a good food experience. I may choose to go to another location next time. " (*Curated Review*)
" My latest experience at this Chipotle left me with mixed feelings. The staff was polite, and my burrito was packed nicely. But I encountered a filthy dining area that made it hard to really enjoy my meal. The value is still there with the generous portions; however, the staff definitely needs help with maintaining cleanliness as well as with efficient service. Until I see consistent improvements, I am going to consider my meal here a one-off. " (*Curated Review*)
" I had a solid experience at Chipotle despite the chaos I encountered in the restaurant. The dining area could use a thorough sweep, but my burrito was flavorful and satisfying. I had to wait a bit for it, but the staff managed to fulfill my order correctly, which is a plus! I wouldn't mind coming back if they fix up the cleanliness issue, as the food keeps me returning each time. Realistically, they need to step up their organization, though. " (*Curated Review*)
Archived Reviews (357)
" What can I say? I love Chipotle, but this location doesn't live up to the reputation. I ordered a steak burrito and couldn't have been more disappointed. The steak was overcooked, nearly dry, and the table I had to sit at was sticky. Truly disappointing for a usually good restaurant. While I left with a full stomach, the experience as a whole made me think twice about returning. I feel like management should pay better attention to quality control. " (*Curated Review*)
" I usually enjoy going to Chipotle, but my visit here was quite disappointing. The dining area was messy, creating a not-so-inviting atmosphere. Staff seemed overwhelmed and confused about orders. It took forever to place my order, and they got it wrong—again! While the food itself tasted good, issues with cleanliness and service are huge turn-offs for such a beloved chain. I wish they could sort things out, as I have fond memories of the food. " (*Curated Review*)
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