Chipotle Mexican Grill
Mexican Restaurant
$
2.0
(73)
Chipotle Mexican Grill in this location has faced significant criticism for its food authenticity. Many customers reported receiving incorrect orders or being dissatisfied with the portion sizes, which contributed to a generally low perception of both service and atmosphere. This new restaurant struggles with staff shortages and inadequate management, leading to long wait times and unkempt dining areas.
Restaurant website: Website
Phone number: (380) 229-6010
Address: 9825 Johnstown Rd, New Albany, OH 43054, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" This was my first visit to this new Chipotle, and frankly, it might be my last. They were out of pretty much everything, including some basic ingredients for burritos! I ended up ordering a salad, but it barely had any toppings. The only good thing was the staff’s friendliness, but it wasn’t enough to make up for the poor food quality and slow service. I feel like this place only opened to take advantage of the brand without offering the experience we expect from Chipotle. " (*Curated Review*)
" Tried Chipotle for the first time here and I didn’t expect the worst. The building seemed fine when I walked in, but the staff appeared frazzled and disorganized. The employees were friendly, but they kept getting orders wrong. When I finally got my bowl, I could hardly taste anything. The guacamole was bland, and the chicken was dry. I’m not inclined to return, given how many other quality options there are. " (*Curated Review*)
" What a letdown! I stopped by after hearing mixed reviews, hoping to give them a shot myself. The line was long, and I could see that they were clearly understaffed. When I finally ordered, I was shocked at how small the portions were for the price I paid. The food itself was nothing to rave about. How can a place that is known for large servings and vibrancy deliver such mediocrity? I'm disappointed and unlikely to recommend this location. " (*Curated Review*)
" My experience at this Chipotle was nothing short of frustrating. I arrived to find the place was dirty and had a long line. After waiting for nearly 30 minutes, I received the wrong order! To make matters worse, the staff seemed overwhelmed and didn't take my complaint seriously. I was really looking forward to a delicious burrito but ended up very disappointed. I'll think twice before coming back again. " (*Curated Review*)
" On a whim, I decided to try this new Chipotle location. It was regrettable. Three different employees handled my order, and they each spoke in hushed tones making it hard for me to follow. By the time I arrived at the window to pay, my food was cold already and I had to request a refund. It doesn’t compete with other Chipotle establishments—definitely needs more staff and better training for current employees. " (*Curated Review*)
Archived Reviews (60)
" My experiences at this Chipotle have not been good. On my last visit, I had to wait for ages, which made me late for work. To make matters worse, when I got my food, it was the wrong order. Frustrated, I didn't even get to enjoy my lunch. The portions were very small, especially compared to my previous visits to other locations. I'll be avoiding this one from now on. " (*Curated Review*)
" After hearing about the new Chipotle opening nearby, I was excited to check it out. Unfortunately, the experience was horrendous. They messed up my order, and when I tried to speak to a manager about it, no one seemed to be taking charge. It was chaotic. The place was dirty, and several customers were visibly frustrated. I encourage others to be cautious before visiting this location. " (*Curated Review*)
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