New Orient Express
Restaurant
$
3.4
(96)
New Orient Express has struggled with maintaining food quality and authenticity since recent ownership changes. Many customers express dissatisfaction with the bland taste of dishes and inconsistent service, leading to a mixed reputation. While some do enjoy decent-sized portions, a lack of true Asian flavor and a decline in service make patrons hesitant to return.
Restaurant website: Website
Phone number: (440) 998-2191
Address: 2859 N Ridge Rd E, Ashtabula, OH 44004, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I'm torn about this place. One the one hand, service was quick and friendly. But on the other hand, the food quality left a lot to be desired. My Kung Pao chicken was overly greasy and didn’t have that spicy kick I was looking for. The atmosphere was okay, just a regular Chinese food joint feel. Portions were generous but you can only eat so much if the taste isn't there. Not sure I’ll be returning anytime soon. " (*Curated Review*)
" They say you can't judge a book by its cover, but in this case, the food didn't even cover a good meal. I went in hoping for some authentic Chinese food, but the flavors just weren't there. My friend ordered the pepper steak and said it was okay, but I was still disappointed. The service was decent but not as attentive as I'd like, and the portions are generous. Overall, a random selection from the menu doesn't guarantee a great experience here. " (*Curated Review*)
" This restaurant will not be making it onto my list of favorites. The classic chicken fried rice I ordered tasted sat too long; it was dry and lacked any seasoning. My dining experience was okay overall, but I found myself craving something that wasn’t even on the menu. The staff was attentive, but it didn't help make the food better. The portions were plentiful, but I’d rather have less food that is cooked correctly. " (*Curated Review*)
" Honestly, really upset with my visit. It had been years since I last came and I was excited to try again. But the stir-fry chicken was undercooked and bland. I found it hard to get the attention of the staff for an issue that I was having with my order. The atmosphere of the place is relaxing, but that didn’t make up for a disappointing lunch. The portion sizes were plentiful, but I left unsatisfied. " (*Curated Review*)
" Not a terrible spot, but not a great one either. The takeout was actually better than eating in-house; my general tso chicken was decent although a bit too sweet for my taste. The place was fairly clean, and the staff was nice but not overly engaging. I did appreciate the portion sizes, which were generous enough to share. Not sure I'd make this my go-to restaurant, but it’s okay for a quick bite. " (*Curated Review*)
Archived Reviews (78)
" I visited after a long time and found the quality to have diminished significantly. I had the beef lo mein which tasted bland, and the chicken tasted frozen rather than fresh. The staff did their best, but there was a sense of being overwhelmed. The portions are generous but I left feeling unsatisfied. Unsure if I'll be back any time soon. " (*Curated Review*)
" We decided to stop by New Orient after seeing a deal online. They had a decent variety on the menu, which was promising. However, the sweet and sour chicken wasn't sweet nor sour, just bland. I will say the service was friendly but fast-paced; the employees seem quite busy. Portions were hefty, which was good, but when the food is lacking in flavor, it doesn't matter much. " (*Curated Review*)
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