El Pollo Loco
Mexican Restaurant
$
3.9
(1450)
El Pollo Loco presents a mixed experience for diners, with customers frequently praising the authenticity of the chicken dishes; however, the service often leaves much to be desired. While the ambiance has its clean and appealing moments, issues with consistent food quality and customer service affect the overall dining experience.
Open until 10:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (323) 462-2644
Address: 5319 Sunset Blvd, Los Angeles, CA 90027, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" My coworkers suggest this place often for lunch options, and I can see why! Quick service, and the chicken is always well-prepared! It’s a great alternative to generic fast food. I would like to see them add more vegetarian options though; not everyone enjoys chicken! " (*Curated Review*)
" El Pollo Loco has always been a go-to place for me, especially when I crave some delicious grilled chicken. What I love most is the variety of sides offered, which compliment the meals perfectly. The ambiance usually feels welcoming, though sometimes it can get quite busy, leading to a shorter staff presence. Still, I appreciate that the food is relatively authentic compared to other fast food. I can return for the flavor, but service can improve. " (*Curated Review*)
" What happened to this location? I remember coming here a while ago and having above-par experiences. This time, the chicken was lukewarm, and the service was scattered. I really do love the extensive menu offerings at El Pollo Loco and hope they can sort out these issues, because the food can be amazing when prepared right. " (*Curated Review*)
" Oh man, what a letdown! I used to love this place, but this time everything felt off. The chicken tasted old and was definitely not freshly grilled. I’m not sure what happened, but I was really looking forward to a good meal. And the service? Almost non-existent. I had to flag down someone to help me. Definitely not worth the money I spent. " (*Curated Review*)
" El Pollo Loco has some seriously great chicken, but I always find it a bit frustrating at this location. The staff seems like they are always short-handed. Usually, the flavors are exceptional, but sometimes you can’t help but feel like they’re rushing things. I always insist on getting extra salsa because it makes everything taste better! " (*Curated Review*)
Archived Reviews (1162)
" I came here on a whim; wasn't expecting anything special, but boy was I surprised! The flavor of the chicken was top-notch, and the sides paired well. I do think they could benefit from better training for their staff though. Didn't have the best experience with service; the employees seemed rushed and not very friendly. Still, the food included authentic flavors that kept me satisfied. " (*Curated Review*)
" I wouldn’t rate my experience very high. The food was decent, but the service was severely lacking. The workers didn’t seem to care much about fulfilling orders correctly, and I ended up having to wait much longer than necessary. While the chicken was tasty when it finally came, the mess of the ordering process left a sour taste in my mouth. " (*Curated Review*)
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