Chipotle Mexican Grill
Mexican Restaurant
$
3.2
(130)
Chipotle Mexican Grill in Independence has faced numerous criticisms regarding food authenticity, with many customers noting inconsistencies in portions and service. While the restaurant is a recognized chain known for its fresh ingredients, the quality has suffered at this location, leading to disappointment among frequent patrons. Some customers have expressed frustration over the absence of key food items and general mismanagement.
Restaurant website: Website
Phone number: (859) 495-0122
Address: 2020 Declaration Dr, Independence, KY 41051, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Every other Chipotle I’ve been to has been great, but I’ve got to say this one needs some work. I don’t mind the wait as long as the food is good, but I found the flavor lacking. My burrito was missing key ingredients, which made it less enjoyable, and the environment felt a bit unkempt. I won’t be rushing back here again until I hear things picked up! " (*Curated Review*)
" This should have been a fun family dinner outing, but it ended frustratingly. We received our order after a long wait, only to find half of our items missing. The staff seemed disorganized, and the dining area was dirty. I hate to say it, but I’m not sure I’d recommend this location again. It's unfortunate because Chipotle usually has such great food, but the experience was just not worth it. " (*Curated Review*)
" Another terrible experience at this Chipotle. The last time I went, they were out of chicken, and the service was remarkably slow. I had hoped that time would help them improve, but the experience only reinforced my decision never to return. This place is poorly managed, and I feel like I’m taking a risk every time I go. Disappointing! " (*Curated Review*)
" I had high hopes for this new Chipotle location, but my experiences have been far from stellar. The ordering process is incredibly slow, and the staff often seems overwhelmed. During my last visit, they ran out of taco shells and queso, which is unacceptable for a fast casual dining experience. I left without my complete order, and to top it off, the cleanliness of the dining area was very disappointing. I don't think I can recommend this place. " (*Curated Review*)
" This Chipotle used to be my go-to spot for burritos, but lately, I've been seriously disappointed. The last few times I've visited, they've been out of key ingredients like rice and chicken. The portions have also become noticeably smaller, and I don’t feel like I'm getting my money’s worth. The employees don't seem to care anymore, and the whole atmosphere feels chaotic. I used to love their barbacoa, but it’s simply not the same anymore. I think I’ll be visiting a different location from now on. " (*Curated Review*)
Archived Reviews (106)
" I visited this Chipotle a few days ago, and I couldn't believe how messy and unorganized it was. The tables were all dirty, and the staff seemed to be scrambling around, unsure of what to do next. I received my order only after a lengthy waiting period, and to make matters worse, I wasn’t even given the correct items! This place truly needs better management. It’s a shame because Chipotle has been one of my favorite places to eat. " (*Curated Review*)
" I’ve been avoiding this Chipotle due to the bad reviews I read, but curiosity got the best of me and I finally went in. Honestly, I had one of the best burritos ever! The staff were friendly and quick, my meal was made right on the spot, and it tasted fresh. I don't know what the fuss is about, because my experience was a home run! I would definitely recommend giving them a chance! " (*Curated Review*)
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