Panda Express
Chinese Restaurant
$
4.0
(1368)
The restaurant, while popular among some customers for its fast service, struggles with food authenticity and customer service. Many patrons noted issues with incorrect orders and a lack of attention to detail, which affected their overall satisfaction.
Closed · opens 9:00 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (509) 783-2301
Address: 401 N Ely St, Kennewick, WA 99336, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I ordered takeout from Panda Express and was excited to enjoy my meal at home with the family. Unfortunately, I received the wrong order not once, but twice! After a lengthy hassle trying to get my correct meal, I was finally able to eat, but the food was lackluster at best. The chicken tasted as if it had been made days earlier. Every visit seems to come with some form of chaos, but the prices are decent. If you're not picky or in a hurry, it's fine, but if you're after quality, I'd pass. " (*Curated Review*)
" I always seem to enjoy their food. However, every visit seems to come with some challenges. The orange chicken was good as always, but I sometimes get half of the portions compared to other locations. Additionally, service can be hit or miss; sometimes they are fantastic, other times they seem overwhelmed. Regardless, I keep coming back for the familiar flavors. Still, there's always room for improvement. " (*Curated Review*)
" I visited with my family and was quite surprised by the cleanliness and good safety measures. However, we faced numerous issues with our food. Several items were missing, and we were served cold dishes. The customer service was trying to be friendly, but it felt like their efforts were in vain due to the operational inefficiency. I might visit again for the convenience, but I won't be making this my number one choice. " (*Curated Review*)
" Stepping into this Panda Express, I was surprised by the cleanliness of the space, which was a positive! However, the food quality did not match the clean environment. The sweet fire chicken was mostly batter with little chicken. My family's experience was similar; we felt like the portions were not worth the price. I did appreciate the friendly service but it was overshadowed by the food quality. " (*Curated Review*)
" Quick service for takeout made me optimistic about my meal, but the food was less than stellar. The general tso chicken tasted bland and almost soggy. Also, I found hairs in my rice. This just wasn't acceptable quality. I really appreciate fast service, but I need my food to at least be decently prepared. I won’t be coming back to this specific location any time soon, although I have had decent experiences at other Pandas. " (*Curated Review*)
Archived Reviews (1096)
" This has always been a solid option for quick meals, but the last visit was off. The orange chicken was lukewarm, and the portions felt smaller. The workers were nice but seemed overwhelmed by the dinner rush. I understand there's pressure during peak hours, but a few customers expressed frustration beforehand as well. Still, I recommend it mainly for convenience. " (*Curated Review*)
" I visited hoping for an enjoyable meal as usual, but this time was disappointing. The food lacked flavor, which is something that has never happened to me before. The service was pretty decent, but that felt overshadowed by the poor food quality. I may have to reconsider my visits in the future unless things improve substantially. " (*Curated Review*)
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