El Pollo Loco
Mexican Restaurant
$
4.0
(310)
El Pollo Loco offers a diverse menu featuring grilled chicken and other items that many customers find to be a delightful take on Mexican-inspired fast food. While the authenticity of the food is generally appreciated, service experiences can vary. Some diners report favorable interactions while others have experienced delays and order errors. Overall, many customers commend the freshness of the ingredients, but service consistency remains an area for improvement.
Restaurant website: Website
Phone number: (707) 782-0797
Address: 211 N McDowell Blvd, Petaluma, CA 94954, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I had a pretty average experience at El Pollo Loco. While the food was satisfactory, it didn't stand out much from other fast-food chains. I ordered the chicken salad and it was good, but I expected it to be a bit more flavorful. The service was acceptable, though a bit slow for my liking. The cleanliness of the establishment was commendable, which is a plus. I might revisit, but it wouldn't be my first choice. " (*Curated Review*)
" I recently brought my family to El Pollo Loco for dinner and had a highly pleasant experience! The menu has something for everyone, and the quality of the chicken is unmatched. My kids devoured every piece, and they enjoyed the variety of sauces available. The staff was accommodating and kindly suggested various options when I asked for recommendations. I appreciated the spacious seating area as well – perfect for a family outing. Definitely a must-visit again! " (*Curated Review*)
" I've got to say, I was quite disappointed with my recent experience at El Pollo Loco. I ordered the grilled chicken plate, which was well-cooked, but ended up being smaller than I expected based on the price. The service was friendly but somewhat uninformed about the menu. I had to ask several questions before receiving satisfactory answers. I appreciate that they keep the place clean, but I think they need to work on staff training and portion sizes. " (*Curated Review*)
" Finally decided to give El Pollo Loco a try, and I enjoyed it! The grilled chicken was smoky and delicious. I opted for the two-piece chicken plate with sides, and it was certainly enough to fill me up. I appreciated that they give you tortillas and plenty of salsas. The ambiance was pleasant, and I thought it was neat being able to see the kitchen area while waiting. The only downfall was the slight delay in service. I’m likely to come back and suggest it to my friends. " (*Curated Review*)
" My visit to El Pollo Loco was rather enjoyable. I think what really stood out for me was the flavor of the food. I had the classic chicken burrito, and it was unlike any fast food burrito I've had before – better quality, for sure! The atmosphere in the restaurant was calm and comfortable, which is ideal for a quick meal. The staff was friendly, although they did seem a bit overwhelmed. Overall, I liked it, but it could be improved by enhancing their service. " (*Curated Review*)
Archived Reviews (250)
" Last week, my friends and I decided to grab a quick bite at El Pollo Loco. We went through the drive-thru and unfortunately, it was a bit of a mess. We pulled up and it was confusing with mixed-up orders and slow service. I understand that busy times may lead to errors, but I would have appreciated better organization. However, the food was still delicious! The chicken is always the star. If you go, I'd suggest checking your order before you leave to avoid issues. " (*Curated Review*)
" I was there on a Thursday during lunch, and despite the rush, the staff handled everything quite well. I enjoyed the dish I ordered, a classic chicken plate with two sides. The flavors were vibrant and it truly felt like a comfort meal. Everything tasted fresh. It is clear that they put effort into preparing their food. But I must say, the seating area could have used a bit of a clean-up. Overall, I left satisfied, and I’ll recommend it for anyone craving grilled chicken! " (*Curated Review*)
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