El Pollo Loco
Mexican Restaurant
$
4.0
(733)
El Pollo Loco provides a variety of chicken-based offerings with mostly authentic flavors. Customers tend to appreciate the grilled chicken and traditional Mexican flavors, but there are frequent complaints about service inconsistency and portion sizes, particularly for higher-priced items.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (818) 846-4022
Address: 521 N 1st St, Burbank, CA 91502, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" On a sunny afternoon, I decided to treat myself and went to El Pollo Loco. The atmosphere was lively although the place felt a bit messy. I ordered their famous flame-broiled chicken with sides of rice and beans. My chicken was juicy, flavorful, and perfectly cooked! The staff was friendly but quite overwhelmed, which made my wait longer than expected. Definitely worth it for the taste, but they need to work on their efficiency. " (*Curated Review*)
" I tried El Pollo Loco for the first time, and while I was excited, it didn't quite meet my expectations. The chicken was tasty, but I felt it was underwhelming considering all the hype around it. The service was okay, but not exceptional. I enjoyed the atmosphere, though, which was lively. I think it could become a go-to spot with a bit more improvement in the food preparation and service. " (*Curated Review*)
" My family enjoyed a meal at El Pollo Loco, but I felt the overall experience could have been better. We ordered a variety of dishes, and while the flavors did remind me of home-cooked Mexican food, some items arrived with very little meat, which left us a bit unsatisfied. The staff were friendly but seemed overworked. The wait for the food was longer than we expected. I still appreciate the taste, but portions need to be addressed. " (*Curated Review*)
" This is my go-to spot for comfort food. I love their chicken and the various salsas they offer. It's authentic yet comes with a twist for the fast-food feel. However, the service can be hit or miss. Last time I visited, they forgot my side and it took a while to get anyone to help me. But, once I received my food, it was hot and fresh—just how I like it. I would recommend it, but make sure to check your order! " (*Curated Review*)
" El Pollo Loco is definitely a mixed bag. I had high expectations given the hype, but my experience was average. The chicken was flavorful, but the sides were lacking, and the service wasn’t great. I had some little mix-ups with my order that left me feeling disappointed. I am tempted to try again, but I really hope they improve on their timing and order accuracy. " (*Curated Review*)
Archived Reviews (588)
" My coworkers and I decided to grab lunch at El Pollo Loco, and I was thrilled! The grilled chicken was seasoned perfectly, and the sides were delightful. However, the line was long, and we ended up waiting a while for our food. I think they need more staff during peak hours to manage the rush—I'm all about fast service with my lunch! I still enjoyed the meal and the flavors! " (*Curated Review*)
" I’ve often heard great things about El Pollo Loco, especially the flame-broiled chicken. On my first visit, I was very excited. However, I must say, the chicken tasted delicious but the sides left much to be desired. My chicken was a bit small, and I would have preferred more beans and rice to go with it. The seating was clean and bright, but I felt the staff could work on being more responsive. " (*Curated Review*)
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