Moe's Southwest Grill
Mexican Restaurant
$
4.0
(814)
Moe's Southwest Grill has garnered mixed feedback, particularly regarding its food authenticity and service quality. While some customers appreciate the sizable portions and the quality of certain dishes, others highlighted concerns about inconsistency in food preparation and poor customer service experiences. The ambiance appears to be lacking, with several reviews citing cleanliness issues.
Closed · opens 11:00 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (315) 765-0007
Address: 4632 Commercial Dr, New Hartford, NY 13413, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I visited Moe's last week after hearing some positive reviews and was excited to try their signature burrito. While the burrito was indeed large and I appreciated the generous portion of guacamole, I was disappointed with the overall flavor. It lacked seasoning and seemed somewhat bland, which was surprising. The service was quick, but not as friendly as I would have hoped. They could definitely work on their customer engagement. The atmosphere in the restaurant also felt a bit off; it was busy and a bit disorganized. Overall, I think there's potential, but it needs some improvement for me to consider returning. " (*Curated Review*)
" We had a birthday celebration at Moe's, and it was a hit! The staff was very accommodating and made our experience special. We ordered a platter of burritos for the table, and they were all fantastic. Everyone especially loved the queso dip! The atmosphere felt quite festive with the birthday decorations. The portions were quite generous, which helped satisfy everyone. My only complaint was the wait time for the food, but it was worth it in the end. I'm looking forward to coming back for more celebrations in the future. " (*Curated Review*)
" I decided to give Moe's another chance after several mediocre experiences. Honestly, this time was different. I ordered the Homewrecker burrito with extra grilled vegetables. The vegetables were perfectly cooked, and the burrito itself was massive. I can't remember ever being so full! The staff was friendly and seemed to genuinely enjoy helping customers, which made the experience pleasant. The only downside was the cleanliness – the floors and tables could use a good scrub. That said, I left happy and satisfied. I'll definitely return again soon! " (*Curated Review*)
" I'll be honest, I had mixed feelings about my visit. The food at Moe's has a solid reputation, but I found it underwhelming. I sampled a variety of dishes and felt they were all a bit too salty for my taste. The tacos looked great, but they were soggy and not at all crispy. I appreciated the generous portions, though, and the service was okay, just nothing special. The ambiance could have been better; it was quite loud. Overall, I might give it another try, but I doubt I'd pick this location over others. " (*Curated Review*)
" My family and I went to Moe's last weekend and I was hoping for a great meal, but unfortunately, it didn't live up to our expectations. The food was mostly okay, but some of it was served cold, and my wife found hair in her salad, which ruined her appetite. The employees didn't seem very well trained; one guy had no idea about the menu options and was rather dismissive. The place could really use some ambiance; it felt more like a cafeteria than a fun dining experience. I do have to admit the chips were fresh, but that wasn't enough to make us come back anytime soon. " (*Curated Review*)
Archived Reviews (653)
" I always enjoy my visits to Moe's, especially for their large portions and the variety of topping options. I ordered a burrito with extra pico and jalapenos, which was a hit! The atmosphere is casual and fun, and there is usually some good music playing which adds to the vibe. Service was prompt and friendly, and I appreciate that they serve complimentary chips and salsa. I'll certainly keep coming back! " (*Curated Review*)
" Moe's has been an option for me and my friends for a long time, and while it's usually good, this last visit was disappointing. I ordered the spicy chicken burrito and found it was missing the spice altogether. I also had issues with the order accuracy; I specifically asked for a side of guacamole, but they forgot it. The atmosphere could have felt more welcoming, and it was surprisingly messy for a weekday lunch. Overall, I hope they improve on these aspects before I consider coming back again. " (*Curated Review*)
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