El Pollo Loco
Mexican Restaurant
$
3.9
(964)
El Pollo Loco is known for its flavorful and authentic Mexican-style grilled chicken, drawing praise for its juicy offerings. However, it faces challenges with service consistency and portion sizes, with some customers noting it doesn't always meet expectations. The atmosphere is generally clean but varies between locations, impacting the overall dining experience.
Open until 11:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (818) 995-7361
Address: 13357 Riverside Dr, Sherman Oaks, CA 91423, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" The tortilla soup is a must-try here! Every sip is filled with a depth of flavors that I look for in Mexican food. The portion sizes are decent, but a little more in the bowl would make it perfect. The service was delightful! " (*Curated Review*)
" This place was disappointing. Chicken didn’t taste fresh, and the service was subpar. The staff seemed overwhelmed and uninterested in helping customers. I don’t think I’ll be coming back anytime soon as there are better options out there. " (*Curated Review*)
" My last visit was quite unpleasant. I noticed hair in my food, which was completely unacceptable. The staff didn't seem to care when I brought this up; they need to improve their food handling practices significantly. " (*Curated Review*)
" Honestly, it's usually hit or miss at this location. Sometimes the chicken's great, and sometimes it’s just okay. They need to work on consistency, especially since the prices are getting higher. Service could be improved; they seem to rush orders rather than ensuring quality. " (*Curated Review*)
" This location really surprised me! The chicken was perfectly grilled, juicy, and flavorful; I can't get enough of their spicy salsa. I appreciated the clean dining area and the staff's friendliness. I'll definitely be returning for more grilled chicken soon! " (*Curated Review*)
Archived Reviews (773)
" I have visited El Pollo Loco multiple times, and generally, I've had a good experience. However, my last visit was slightly disappointing as they were out of several sauces. Still, the chicken was good, and the ambiance was cozy. I hope they improve their stock next time. " (*Curated Review*)
" Great place for a quick bite! I enjoyed my grilled chicken burrito, and the staff was genuinely friendly. The atmosphere has a friendly vibe, and I felt comfortable dining in. Look forward to coming back for more! " (*Curated Review*)
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