Chipotle Mexican Grill
Mexican Restaurant
$
3.6
(355)
Chipotle Mexican Grill in Shrewsbury struggles with food quality and service consistency, as highlighted by many customers. While the authenticity of its Mexican offerings is generally recognized, recent experiences indicate a frequent lack of freshness and unsanitary conditions, impacting overall satisfaction.
Restaurant website: Website
Phone number: (717) 235-2849
Address: 98 Sofia Dr E, Shrewsbury, PA 17361, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Overall a decent experience but definitely not my favorite Chipotle. The food was tasty, and I appreciate the options for customization. However, the cleanliness of the restaurant was questionable at best, with a lot of dirty dishes visible on the counters. The employees seemed overwhelmed during busy hours, which is understandable but shouldn't be an excuse for poor service and unsanitary conditions. I might come back if I need something quick, but it won’t be my go-to. " (*Curated Review*)
" Pretty standard Chipotle visit. The food was decent, though I would say it aligned more with my expectational experience at a Chipotle. The ambiance was nothing special; a little on the messy side. I had no particular issues, but to be blunt, I think there are better places for a burrito. " (*Curated Review*)
" Had a great time with friends grabbing burritos from this Chipotle location! The setup is a bit chaotic, with staff looking overwhelmed during busy hours, but my food was fresh and tasted amazing. Enjoyed my chicken burrito with all the toppings. However, I did notice a couple of dirty tables around which took away from the experience a bit. Still, the food tastes just like I remember and I will return, as long as I have time to spare. " (*Curated Review*)
" This Chipotle was a complete letdown. From the moment I walked in, the atmosphere felt chaotic. The staff seemed overwhelmed and the food ingredients were clearly in short supply. My burrito was cold, and the rice was uncooked. I won't be back here; it wasn't worth the risk. " (*Curated Review*)
" Frankly, I wouldn't recommend this place to anyone. I had to wait what felt like forever just to get a burrito, and when I finally got mine, it was cold and not cooked properly - the rice was undercooked and crunchy. The ambiance was lacking, with a messy floor and an overall dirty feeling to the restaurant. It's disappointing because I have had good experiences at other Chipotle locations. They need to step up their game big time! " (*Curated Review*)
Archived Reviews (286)
" I don’t often frequent Chipotle locations, but I decided to try this one out after hearing mixed reviews. My food was okay; however, the cleanliness of the restaurant was disappointing. The employees were friendly, but it seemed like management needed a little more oversight. Overall, I might stop by again one day, but I'm not in a rush. " (*Curated Review*)
" I visited Chipotle today and was just left unimpressed. I ordered a chicken bowl, and the chicken tasted dry, and the ingredients were not as fresh as I hoped. The restaurant looked pretty messy, which didn't help the feeling that they might not be taking food safety seriously. I might try them again since I love Mexican food, but I wouldn’t want to risk it again any time soon. " (*Curated Review*)
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