Pontillo's Pizzerias
Pizza Restaurant
$
3.9
(84)
Pontillo's Pizzerias has gained a reputation for its authentic pizza that resonates well with many customers. The consistency in food quality and a warm atmosphere are appreciated, although some customers have noted fluctuating experiences in flavor and service at different locations.
Closed · opens Wednesday 4:30 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (585) 621-1816
Address: 4468 Lake Ave, Rochester, NY 14612, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" I grew up with Pontillo's! They have always been our go-to for pizza. Recently, they started to focus more on quality, and it's noticeable. The dough is freshly made, meaning the crust has that delicious crunch combined with a chewy texture. Each slice is generous, and the flavors are well balanced. I love their special garlic pizza with fresh mozzarella! Every time I go back, I find myself more in love with their food. The staff is also excellent — very friendly and accommodating. Highly recommend for a pizza night. " (*Curated Review*)
" I had a horrible experience with Pontillo's the last time I ordered. The staff was not very accommodating when I asked for a specific type of crust. When the pizza arrived, it was burnt, and I was very disappointed. I didn’t want to complain, but the quality of food was something I've never experienced before at this restaurant. The wings were mediocre at best as well. I hope this is not a reflection of their usual quality, as it’s disbanding me from ordering again. " (*Curated Review*)
" Disappointing experience at Pontillo's last night. After waiting a long time for the food to arrive, the pizza was delivered not only late but also cold. The toppings had all slid off to the center, making it very unappetizing. Their wings were still good but I expected better from the pizza place that has always been my favorite. I really hope they can work on their consistency. I will consider giving them another chance in the future since they have great potential. " (*Curated Review*)
" Pontillo's has been a go-to for my family for years. The pizzas are usually excellent, but their wings are where they truly shine! With just the right level of crispiness and flavor, they're consistently satisfying. However, sometimes the pizzas can be hit or miss with the toppings distribution. We love their Mini-Cap n Char pepperoni topping - it’s our absolute favorite! When the pizza is made well, it tastes like a slice of heaven. But it would be great to see them maintain that same quality every time because we love their food and don’t want to have to switch to another pizza place when we want pizza. " (*Curated Review*)
" I visited Pontillo's based on a friend's recommendation and was sadly underwhelmed. The pizza seemed like it could have been frozen, and the toppings were anything but fresh. There was definitely a lack of garlic and other seasonings – it almost seemed bland. I can’t deny that the staff was friendly, but I came for the pizza, which sadly didn’t live up to the hype. It's a shame because the wings showed promise with their taste and texture. It is disappointing when a place with such a good name fails to deliver on all fronts. I won’t be returning anytime soon. " (*Curated Review*)
Archived Reviews (69)
" I heard a lot of buzz about Pontillo's and decided to see what the hype was all about. Upon entering, I was greeted warmly by the staff, which immediately set the tone for a good meal. I ordered the cheese pizza with extra sauce, and it did not disappoint! The crust had the right amount of crunch, and the toppings were perfectly layered. It felt like a real treat! The only downside was that it took a while for my order to come out, but that’s forgivable given the quality. This establishment has certainly captured my taste buds, and I can't wait to return. " (*Curated Review*)
" Let me start by saying Pontillo's is a staple in Rochester! I have grown up eating their pizza and wings, and until recently, they've always maintained a high standard of food quality. However, on my last visit, I noticed something was off. The pizza had too much sauce, almost drowning the whole thing, and the crust seemed undercooked. Unfortunately, the toppings slid to the center, creating a mess. Despite this disappointing experience, I'll still advocate for their flavor-packed wings, which remain a highlight of their menu. I really hope they address these inconsistencies, as I want to continue supporting my local favorites. With a little tweaking, I believe they can reclaim their former glory. " (*Curated Review*)
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