Chipotle Mexican Grill
Mexican Restaurant
$
3.8
(843)
The restaurant has faced numerous complaints about cleanliness, service quality, and portion sizes, which has led to a decline in customer satisfaction. Despite being a chain known for its offerings, many customers feel that their dining experiences do not reflect the authenticity and quality expected from a brand like Chipotle.
Closed · opens 10:45 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (814) 454-3464
Address: 2204 W 12th St, Erie, PA 16505, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Every time I visit this Chipotle location, I'm left feeling underwhelmed. The last time I went, I ordered a burrito and requested extra meat, but it was barely there! The staff seemed distracted and rushed, likely due to a large number of mobile orders. It took a while to get my food, and I was very disappointed by how messy the whole restaurant was. I’d recommend driving a little further to a different location instead. " (*Curated Review*)
" My first visit to Chipotle’s was an amusing yet frustrating experience. The service was incredibly slow, and when I finally received my order, the employee just tossed my burrito onto the counter. To add to the disappointment, my burrito had an unpleasant amount of dry rice without the flavor I anticipated. The restaurant was similarly unkempt, making it hard to enjoy the meal. I don’t think I will be returning any time soon. " (*Curated Review*)
" I was hesitant to visit but thought I would give it a go. The chips were stale, and my burrito tasted off, as if the ingredients were sitting out too long. It’s frustrating because I know Chipotle can be great if run properly. The staff seemed to be in a rush, which may have contributed to the mistakes with our order. I’ll take my business to another location where I can enjoy my meal in a clean environment. " (*Curated Review*)
" My experience here was beyond disappointing. I ordered a chicken burrito and found several pieces of the chicken to be overcooked, making them chewy and difficult to eat. Additionally, the seating area was uncomfortably dirty, which detracted from my ability to enjoy the meal. I contacted customer service as well, but they offered no substantial remedies. I will not recommend this restaurant to anyone. " (*Curated Review*)
" I was overjoyed to finally have a meal at Chipotle again after so long! However, my excitement quickly faded - whilst the ingredients were fresh, the portions presented in my burrito left me unsatisfied. I also noticed the staff were overwhelmed and inattentive. The setting itself was cluttered, and I had to clear the table before I sat down. I wanted to love this meal, but I'm left discouraged for the next visit. " (*Curated Review*)
Archived Reviews (676)
" I was excited to visit after hearing about Chipotle, but my experience was underwhelming. The food tasted good, but the staff was inattentive, and my order was missing items. The cleanliness of the place was questionable, and the seats were sticky. I expected a better quality dining experience and was quite disappointed. " (*Curated Review*)
" After several unsuccessful experiences at this Chipotle location, I've decided to leave a review. Each time, I faced dirty tables, uninviting service, and uncaring staff. The food portions are consistently small, and I can’t justify spending money here anymore. It’s disappointing, as I had high hopes for enjoying a great meal. I think it’s time for a change. " (*Curated Review*)
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