Chipotle Mexican Grill
Mexican Restaurant
$
3.0
(375)
Unclaimed
Chipotle Mexican Grill in Urbana has struggled to consistently deliver on its promise of fresh and authentic Mexican cuisine. While some customers appreciate familiar Chipotle flavors, many complaints focus on poor service, incorrect orders, and a lack of cleanliness in the establishment, hampering the overall dining experience. Issues with portion size and food quality further detract from its authenticity.
Closed · opens 10:45 AM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (240) 436-2075
Address: 3278 Bennett Creek Ave, Frederick, MD 21704, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" Always loved Chipotle, but this location seems stuck in a rut. The food has been mediocre at best lately. On my last visit, I had trouble with my mobile order being incorrect, and the wait was excessively long. The tables were sticky and the atmosphere was far from inviting. I just wish they could work on their consistency. Chipotle holds a special place in my heart, but this spot needs a lot of improvement. " (*Curated Review*)
" Taste-wise, this Chipotle doesn't disappoint when you get the order right. I enjoyed the flavors of their sofritas burrito. Sadly, that has been a rarity lately. I've experienced multiple incorrect orders over my last few visits and the staff's attitude is mainly indifferent. It feels like they are just going through the motions instead of providing the friendly, welcoming service Chipotle is known for. " (*Curated Review*)
" After several visits, I can confidently say this is one of the worst Chipotle locations out there. The service has been consistently awful; it takes forever to get your order, and once you do, it's usually wrong. The food itself isn't up to the usual Chipotle standards—it's often cold and underwhelming. Don't even get me started on the cleanliness of the space; it looks like it hasn't been cleaned in days. I won't be coming back here again. " (*Curated Review*)
" I'll start by saying Chipotle's flavor is usually on point. However, a recent trip to this location left me with a lot to be desired. The service was slow; it took quite a while for someone to even acknowledge I was waiting at the counter. The food quality was also lacking; the fajitas were soggy, and the rice was overcooked. I felt like I didn't get my money's worth. This is one Chipotle I won’t be recommending to friends. " (*Curated Review*)
" I've been to many Chipotles across the country, and this one takes the cake for inconsistency. One visit, I received a large bowl filled with fresh ingredients; the next time, it was barely half full and tasted stale. Moreover, I've noticed that the staff tends to ignore customers until they’re directly in front of them. I’m not sure if management is aware of these issues, but if they don't improve, I fear this Chipotle will lose many customers. " (*Curated Review*)
Archived Reviews (302)
" I typically enjoy Chipotle's food, and this location is a mix of good and bad. Sometimes, I get a well-prepared burrito loaded with toppings, while other times, it feels like I'm receiving leftovers. Furthermore, I've noticed a significant variation in portion sizes. One time, my bowl was so small; I wondered if I was being pranked! The inconsistency here really needs attention. " (*Curated Review*)
" Came back after a while and was pleasantly surprised! The staff was cheerful, and the food was pretty delicious. I ordered a burrito with extra chicken, and they actually listened and delivered on that request! It's evident that they are trying to improve; the atmosphere was brighter and cleaner. If my next few visits are as good as this, I think I could become a regular! " (*Curated Review*)
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