Pollo Regio
Mexican Restaurant
$
4.4
(1629)
Pollo Regio is celebrated for its authentic Mexican cuisine, particularly its standout chicken dishes. Reviewers frequently praise the quality and flavor of the food, complemented by excellent customer service that enhances the overall dining experience. Customers also appreciate the inviting atmosphere and cleanliness of the establishment, making it a popular choice for both quick meals and family dining.
Restaurant website: Website
Phone number: (817) 457-7300
Address: 5324 E Lancaster Ave, Fort Worth, TX 76112, USA
Opening hours
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Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" This was my first visit to Pollo Regio and it was a pleasant surprise. The place was bustling, and I could see why. The chicken was incredibly flavorful and not too greasy, which I appreciated. The staff were obviously well-trained—very courteous and attentive without being intrusive. Only downside was that I wished there were more options on the salsa bar, but overall, a solid experience. I’ll be back soon! " (*Curated Review*)
" On my latest visit, I noticed a dip in quality. While the service remained friendly and attentive, the flavors in my dish were lacking. The chicken could have been juicier and the beans were slightly undercooked. I brought this to the staff's attention, and I appreciated how they handled the situation, offering to remake my meal. I still plan on returning, though, as I love the atmosphere and the overall customer service. " (*Curated Review*)
" The ambiance here is absolutely wonderful! When I walked in, everything was clean and organized. I could tell the staff take pride in their work. The manager even chatted with me while I waited for my order. That personal touch made my lunch very enjoyable. And let’s not forget the food—the chicken burrito I had was stuffed full of flavor and freshness. I left feeling satisfied. This spot is a gem! " (*Curated Review*)
" Wow! My family and I had the best time at Pollo Regio. The chicken was perfectly cooked, juicy, and seasoned just right. The staff were incredibly friendly, especially Karla who served us. She recommended the flautas, which turned out to be fantastic too! The atmosphere was cozy and clean, making it a great place for a family outing. We will definitely be returning! Highly recommended. " (*Curated Review*)
" I was really looking forward to dining here based on the reviews, but unfortunately, I had a different experience. While the food was decent, it wasn't what I expected from a place with such a reputation for authentic Mexican food. The service was fair, but I felt overlooked at times. I hope it was just an off day, and I might give it another chance in the future. " (*Curated Review*)
Archived Reviews (1305)
" Every visit to Pollo Regio feels like finding your favorite hidden gem. The chicken is always flavorful and pairs beautifully with their homemade salsas. I visited with my friends, and they were also impressed with the service quality. The overall atmosphere was lively and inviting, making it the perfect spot for gatherings. Can't wait to head back for another wonderful meal! " (*Curated Review*)
" On my latest visit, while the service was up to standard, I felt the food could use a bit more flavor. I had the chicken platter, which is usually a hit. This time there were inconsistencies, and the guacamole was off. I spoke to the manager who was apologetic, promising to rectify it for the next visit. I appreciate their commitment to customer satisfaction. " (*Curated Review*)
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