Chipotle Mexican Grill
Mexican Restaurant
$
3.1
(839)
This Chipotle location has faced numerous complaints regarding its food quality and service, raising concerns about the authenticity of the dishes offered. Many customers express disappointment with their meals, noting issues such as stale ingredients, missing items, and lackluster service. While some reviews indicate improvements in food preparation and cleanliness, the overall sentiment suggests a struggle with maintaining consistency and high standards that Chipotle is known for.
Open until 10:00 PM
Hours from Google · may not reflect holidays or recent changes
Restaurant website: Website
Phone number: (717) 272-2131
Address: 1451 Quentin Rd, Lebanon, PA 17042, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" After reading many reviews, I was hesitant to visit this Chipotle, but I still wanted to give it a try for myself. Unfortunately, I found that many of the negative experiences were true. The food was not fresh, and they were out of popular topping options. The service was lackluster; I could even overhear the staff making fun of customers as they walked away. I am disappointed and would advise others to find a more reliable location for their Chipotle fix. " (*Curated Review*)
" If you enjoy a clean dining area and fresh food, steer clear of this Chipotle. I visited after work and was disappointed to find the store was a mess. The trash cans were overflowing, and every table was sticky. I ordered a veggie bowl, but it was lacking in flavor and seemed like it had been sitting out too long. I wish I had paid more attention to previous reviews before deciding to come here. This place needs significant improvement! " (*Curated Review*)
" I am very disappointed in my visit to this Chipotle location. Not only was the food disappointing, but the cleanliness was also an issue. My burrito was stuffed with rice and lacked any of the fresh ingredients I requested. It was an extensive wait time for service that was simply unacceptable. I can understand why there are so many negative reviews; this location is in dire need of improvement all around. " (*Curated Review*)
" I’ve tried several Chipotle locations over the years, but this one leaves much to be desired. I placed an online order, but when I arrived, they were out of multiple ingredients. While I appreciate the taste of their food, the inconsistency at this location has dissuaded me from returning. Tips for improving their service would be to better manage stock and provide a cleaner dining environment. " (*Curated Review*)
" Every time I've ordered from this location, there have been major issues. Last week, I placed an order online, and when I went to pick it up, they informed me they were out of chicken! I had to settle for a bowl with just beans and rice, which was quite disappointing. Fortunately, it was done well, but I can't say I would recommend this Chipotle based on my overall experiences. " (*Curated Review*)
Archived Reviews (673)
" I had high hopes for this Chipotle visit, but they were dashed almost immediately. The staff seemed overwhelmed with orders and forgot a few items from mine. My rice was dry, and the meat lacked flavor. The atmosphere was poor, and the tables were not clean. Honestly, it was a frustrating experience, and I wouldn't recommend this location to anyone looking for a good Chipotle meal. " (*Curated Review*)
" I visited this Chipotle expecting a good meal, but it was incredibly disappointing. The place looked dirty, and when I ordered my burrito, I was given something completely different. To make matters worse, the staff was dismissive when I brought it up. I felt like I was a bother to them. Overall, I won't be returning here again. " (*Curated Review*)
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