Chipotle Mexican Grill
Mexican Restaurant
3.2
(62)
Chipotle Mexican Grill has experienced mixed reviews regarding its food authenticity and overall service. While some customers appreciated the variety and taste typical of Chipotle offerings, others reported issues with food freshness and portion sizes, often leaving them disappointed. Concerns about cleanliness and staff attentiveness further impacted the overall dining experience at this location.
Restaurant website: Website
Phone number: (434) 358-0081
Address: 109 Community St, Charlottesville, VA 22911, USA
Opening hours
Photo gallery
Top Recent and Curated Reviews (10)
**Some reviews are curated to assist in analyzing authenticity, atmosphere, and service. These reviews enhance user feedback and help us provide better insights. Your genuine reviews make all the difference—share your experience today to enhance our ratings!**
" The location is new, and while I saw potential, my visit was marred by lack of cleanliness and disorganization. The tables were dirty, and it took longer than it should have to receive my order. When I did finally get my food, the chicken was cold, and the bowl felt small for the price. I hope this Chipotle figures things out soon! " (*Curated Review*)
" Not quite what I expected from Chipotle. The staff was friendly, but the restaurant was in disarray. I had to wait too long for my order, and when I got my burrito, it was cold. The portion size seemed smaller than what I'm used to at other locations, which was disappointing. I hope they're able to improve because I want to love this place! " (*Curated Review*)
" There’s nothing worse than going into a food place, excited for a good meal, only to walk out disappointed. The cleanliness of the buffalo was below average, with sticky surfaces and spills. They also seemed to have run out of basic ingredients which made ordering frustrating. I received a cold bowl that lacked flavor, and I likely won’t return until improvements are made. " (*Curated Review*)
" This Chipotle is brand new, so I decided to check it out with my family. We were initially excited, but it turned out to be a bumpy experience. The ordering was chaotic, and they seemed to be out of several ingredients. The food we did get was okay, but the portion sizes were disappointingly small. I did appreciate that the staff was friendly, but the overall service left much to be desired. " (*Curated Review*)
" I've been a loyal Chipotle fan for years, so when I visited this new location, I had high hopes. Sadly, I encountered many issues. The lack of cleanliness in the dining area was alarming; half the tables were sticky with leftover food. When I finally got my meal, I was disappointed by how small the portions were, especially for the price. The flavors were decent, but nothing to write home about. I might give it another shot later, but my first visit was rather underwhelming. " (*Curated Review*)
Archived Reviews (51)
" I visited last week and am still upset about my experience. There were less than five people in front of me, yet it took a long time to receive my order. When I finally got my bowl, it was lukewarm and lacked the usual Chipotle flavor. The staff appeared disorganized and short-staffed, which made the experience frustrating. Not sure I'll return anytime soon. " (*Curated Review*)
" I decided to stop by and grab takeout from this Chipotle, but nothing went smoothly. The staff seemed overwhelmed and were not attentive to the customers waiting. My food order was incorrect, and after I fixed it, the food was cold. While the atmosphere looked inviting, the service kept ruining the experience for me. " (*Curated Review*)
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